AutoNation Nissan Las Vegas - Service Center

Full of Crap Dealer!!!!!!! This is a true nightmare with this Dealership! I've been sold a 2012 Durango which it has not been working properly a week after I took it from the This is a true nightmare with this Dealership! I've been sold a 2012 Durango which it has not been working properly a week after I took it from the dealer. It brakes down on me in the middle of the street, I call the salesperson who is never available, then I called the financed Manager who decides to charge me more money to be able to close the deal, just to tell me she will get back with me, which she doesn't at all! Waited 4 hours in heat out there, I called my AAA to have my car towed to the service dept, they send me to the salesperson who I found inside her office, then she sends me back to Service Dept, at the end the only true and great help I get is from a young lady called Kim who works in the Rental car dept, who authorized for me to take a loaner car. However i was only going to be with out my car for the long labor weekend, which turned out to 2 weeks, them knowing I have 5 kids which is why I needed am Suv! Well they didn't care, no consideration or respect what so ever, never got a courtesy call from my salesperson or a manager, to top it off my plates expires while my car has been in their posesion at all time, they give me my car with expires plates, and still my vehicle not properly functioning, I go back the next day when they gave me the car to tell them my car plates are expired, I haven't been able to make use of my car, and now I have to pay for my plates which has been expired since they had my car, just to get an answer from the Manager (Dalily saying I suggest you just go pay your platesat the DMV!) In top of that I had to take my car to the Dodge dealer to have a full inspection done since it not running properly, so here I am without a car, with more expenses added to me, with expired plates, and no car! None of them Salesperson, Manager or anyone has had the courtesy to call and see how they can help me out! Worst Customer Service Ever! Do not buy from this place you will regret it!!!!!!! More

Needed service while traveling We developed an over heating problem in our Titan truck while traveling to Oregon from Arizona. Suspected a faulty thermostat called to make an appoin We developed an over heating problem in our Titan truck while traveling to Oregon from Arizona. Suspected a faulty thermostat called to make an appointment and had the truck in before 9:30 am. It was after 11:30 when Frank found us and told us we needed a thermostat and the radiator was leaking and needed replaced estimate was $996... When asked where the leak was he didn't know , we asked how much for just the thermostat and his answer was $580.. the estimate cost us $80 and we headed back to Phoenix for a new thermostat and radiator cap , installed for a total of $121 with tax. I would avoid this dealer at all cost. More

Amazing experience made us feel like family Blake..zahn..vanessa.maria.and frank they made me and my family feel like family.. I calles in a talked to blake about my issue with the car and also Blake..zahn..vanessa.maria.and frank they made me and my family feel like family.. I calles in a talked to blake about my issue with the car and also mentioned i just had a new born baby and as soon as i said that..no questions asked he said he had a rental vehicle ready for me and he took care of the the other issues..main thing was the a.c. i had to get done cant have the kids in there with no a.c this summer.. And when we got there the ladys in the service dept made us feel so good offer us food amd drinks made us feel like family..frank in service also made us feel like family while we waited for blake..they all were very professional and respectful also zahn the manger was so polite..I know that these staff memebers were all trained from good managment..it starts from the top on down..also another lady in the service dept i did not get her name but again they all were so nice..vanessa and maria..thank you so much to all More

Andrew Evans great guy So came in last minute and andrew made sure i was taken care of thanks again to Andrew Evans for all the great service. Will send many people your way So came in last minute and andrew made sure i was taken care of thanks again to Andrew Evans for all the great service. Will send many people your way More

..Nissan rouge /lv. Sahara location Not only do I service my car here but also got it from here I hate this place they don't seem to care about the issues with your car really. Two weeks Not only do I service my car here but also got it from here I hate this place they don't seem to care about the issues with your car really. Two weeks into getting my new nissan rouge (6miles) i realized that the passenger seat would vibrate mentioned it to the salesman and he said oh bring it in we'll have a look so I did and the service center said " I should continue to run my car till I had more mileage because sometimes the brake pads ....blah blah" it has now been months (I have took it in two other times and nothing has been done one of those times i spoke to the service manager explaining everything from the start I told him it was very frustrating having leased this car brand new and I didn't feel it was safe nor did i want the car at this point i also told him his department was not helpful and rude *on one visit I was there 4hrs and they forgot about my car!?* he replied with a grin on his face sorry i dont think you'll be able to do much its hard to get out of contracts then followed by saying you dont have to come here i mean you can go to a diff. Location they'll probably treat you the same tho i was like wow...shortly after he mentioned a buy back ... ) I opened up a claim on the car but I bet my best option now is to go into a different dealership and get into another vehicle More

Excellent Service Department I've taken my car here twice for service and each time I've been treated fairly and honestly. All of their personnel are friendly and seem to have th I've taken my car here twice for service and each time I've been treated fairly and honestly. All of their personnel are friendly and seem to have the customer's needs in mind. More

I have a maroon red Nissan 2008 Sentra. I have had my car in there twice over the past three months and I thought they were helpful at first but now we took it too a different Nissan place and there are many in there twice over the past three months and I thought they were helpful at first but now we took it too a different Nissan place and there are many problems wrong with my car now. I'm upset because we've had it in there many times and a second time to there to check what was wrong & they fixed one thing but now there are a million other problems. Desert Nissan was not very good at all & the guy Andy P. was not very nice when he called to talk to our insurance company & just being rude. More

Brought my car in for oil change and 45,000 mile service and left it over night. After they looked at it, I get a phone message telling that it needed an additional $420.00 services to it that it did not ne and left it over night. After they looked at it, I get a phone message telling that it needed an additional $420.00 services to it that it did not need. The owners guide does not recommend it, automotive sites on the net said it was probably a common scam, and mechanic friends of mine told me unless I had engine troubles don’t do it!! Next day comes and I called my service rep at the 8:00 a.m. opening, at 8:10 a.m. I left message with him. At 9:00 a.m. I call again, no answer - voice mail, I called back and left a message thru the main operator. At 11:15 a.m. (3 1/4 hours later) and nine tries he finally returns my call. OK SO here is the best part after trying to rip me off and poor customer service the service they did required driving it to the service bay and back out. I get my paperwork and it shows the same milage go in as coming out, BUT when I get in the car there are 4 miles they put on it for basically an oil change. Think that is called ........? I will not be back with these people, you need to decide if it worth it for you. More

I made an appointment with Dolly who failed to tell Andy P so it was not on his computer-the only thing he had for Tuesday was a 3 or 3:30; however, I was still forced to come back the next day-even though P so it was not on his computer-the only thing he had for Tuesday was a 3 or 3:30; however, I was still forced to come back the next day-even though the mechanic (good guy) offered to fix it then. Andy told him "No. She does not have an appointment so she has to come back tomorrow" I explained to him that I had to cancel an entire day of appointments and it would be a great hardship to do it again tomorrow. He then informed me that when I come tomorrow I would have to leave the car over night FOR A BREAK LIGHT ($78.00 PLUS $19.00 MISC FEE - THE LIGHT IS $8.00)and to turn my "check engine soon" lignt (oil light still stays on alot) Plus, of course, since the light is on, let's throw in a diagnotic check. By the way, getting 13 miles to the gallon on a highbrid "is the way it is" because I "cannot step on the gas peddle more than 1/4 the way down" And They did NOT EVEN WASH THE CAR!!!! I WILL TELL EVERYONE WHO LISTENS HOW CUSTOMER ABUSIVE YOU ARE and I am a Real Estate Broker just up the street and I talk to everyone! More

I TOOK MY SUV TO HAVE A REPAIR THEY DID THE REPAIR AFTER THAT MY CAR IS BEEN HAVING A RATTLE, NOISE ON TOP OF THE DASHBOARD I BEEN 8 TIMES AT THE DEALERSHIP FOR THE SAME ISSUE AND ON OCTOBER ONE OF THE MECH THAT MY CAR IS BEEN HAVING A RATTLE, NOISE ON TOP OF THE DASHBOARD I BEEN 8 TIMES AT THE DEALERSHIP FOR THE SAME ISSUE AND ON OCTOBER ONE OF THE MECHANICS THEY PUT A BUNCH OF PAPER TOWELS UNDERNEATH OF THE DASHBOARD TO AVOID THE NOISE THAT WAS A TRICKY WAY TO AVOID THE WHOLE PROBLEM AND THEY JUST GAVE ME AROUNDS AND THEY DONT SOLVE THE PROBLEM AT ALL THEY DONT KNOW ANYTHING ABOUT CUSTOMER SERVICE NOT EVEN CARE ABOUT THE PEOPLE I WOULD NEVER BE BACK THERE AT ALL. More