AutoNation Nissan Las Vegas - Service Center

Here's our experience with Desert Nissan Service Department. You can decide for yourself. BRING IN BRAND NEW CAR FOR OIL CHANGE COMES BACK WITH BIG DEEP SCRATCH TOLD TO BRING IT BACK MON Department. You can decide for yourself. BRING IN BRAND NEW CAR FOR OIL CHANGE COMES BACK WITH BIG DEEP SCRATCH TOLD TO BRING IT BACK MON 3 DAYS LATER DROP IT OFF CALLED LATE AFTERNOON THAT GUY CANNOT FIX IT AND THEY WILL SEND TO MECHANICS 2 DAYS LATER CALLED THAT IT WAS READY BUT PAINT JOB WAS TOTALLY UNSATISFACTORY TOLD TO BRING IT BACK MON IN THE MEANTIME, WE FIND THAT THE PRIVACY SHADE IN THE BACK WAS TAKEN OUT AND REINSTALLED BACKWARDS BACK SEATS WERE LAID DOWN (OBVIOUSLY THEY HAULED SOMETHING) FOOTPRINT ON BACK OF BACK SEAT FRONT SEATBACK WAS LAID BACK RADIO SET TO RADIO STATION WE DON'T LISTEN TO FAILED TO WIPE OFF STEP RAIL AFTER INITIAL ATTEMPT TO FIX IT STRANGE BLUE/GREEN PUTTY LIKE SUBSTANCE IN THE BACK MARK ON INSIDE ROOF TEMPERATURE CONTROLS WERE CHANGED DROP IT OFF, GET CAR BACK; CLEANED UP IN AND OUT BUT CAN STILL SEE INDENT FROM ORIGINAL REPAIR ATTEMPT BUT PAINT IS BETTER AND DO NOT SEE SWEEPING MARKS LITTLE SCRATCH/GOUGE ON OPPOSITE SIDE NOW!!! GAVE UP AS WE DIDN'T KNOW IF IT WOULD COME BACK OPERATIONAL FROM THE DEALER IF SENT BACK IN YET AGAIN More

I have brought my car to this dealership about 19 times in the last year for service on the same items. I am currently involved in arbitration to see about the lemon law on my car, and when a totally unrel in the last year for service on the same items. I am currently involved in arbitration to see about the lemon law on my car, and when a totally unrelated problem occured with my car (new problem, nothing to do with the lemon law) regarding it not starting properly and hesitating on acceleration I was told they REFUSED to look at my car (which is only a year old and under warranty) because of the arbitration. The Service Manager (Andy) made it a point to tell me he does not want to speak with me anymore, and the elusive General Manager is never around to talk to. I was refused service on my WARRANTED car because they fear they will mess it up further, I assume, and give me more to fight about on this matter. I also about 3 months ago emailed their customer service dept. about my issues on my company email address and the Svc Manager decided it would be more appropriate to call MY BOSS instead of me in return. I have yet to get a return email or call from anyone at that dealership. More