AutoNation Nissan Marietta

I started out at another dealership. The salesman was not friendly, he didnot know his inventory, he refused to assist me in any offers, he tried to sell me cars that he could not locate, He was not dressed friendly, he didnot know his inventory, he refused to assist me in any offers, he tried to sell me cars that he could not locate, He was not dressed professionally, he had on a baseball cap a T-shirt with a stain, and sneekers.Overall his customer service was very poor. I left very distraught. I arrived at the team Nissan dealership with an attitude, and from the very beginning Alex greeted me with a smile, and calmed me down. He was very knowledgeable, he could locate his inventory, he was very well dressed, he was so courteous, and he was funny,(he tried to get me to buy a blue car to show support for my college). Our colleges were rival schools so he knew the colors. I explained to him that I wanted a conservative color. he walked the entire lot until he located my request. I was very impressed. he worked with me and answered every question I had, and I felt very comfortable with my purchase. He gave me a guarantee that I would find a car to take with me that day. I did. The customer service from heaven continued when I met with the finance person. he was just as courteous and knowledgeable. I had a great experience with Team Nissan, and would recommed them to my family , friends and co-workers. I Thank team Nissan for a great experience and quality customer service. More

I had a great experience buying my car at Team Nissan of Marietta. Jonathan Matsikira and Larry Schultz was very knowledgeable and enthusiastic. They really understood and respected my concerns and my nee Marietta. Jonathan Matsikira and Larry Schultz was very knowledgeable and enthusiastic. They really understood and respected my concerns and my needs and helped me pick out beautiful maxima and lease option that was ideal for me. Jonathan even took time out to help me set up some features in my car. I highly recommend Team Nissan of Marietta for their honesty and commitment for selling great vehicles. More

I am an old man. The Nissan Altima recently purchased will be the last auto I buy. My objective was a samller auto to replace a '99 large car. We have a small 2-car garage. I visited competitive deale will be the last auto I buy. My objective was a samller auto to replace a '99 large car. We have a small 2-car garage. I visited competitive dealers with comparable size autos, with reputations in manufacture, and dealers with a reputation for decency in business practices. One dealer staff did not expect that we sere serious. That dealer also was sure that they would run out of autos. Another dealership wanted me to let them know when I was "ready to commit". When I went to Team Nissan on Cobb Parkway, Jonathan Matsikira met me at the doorway. I told him that I was unsure about which auto to look over. Nissan Sentra, Versa, or Altima. Jonathan listened to every comment I made. He provided me with "spec" sheet data, specific equipped samples, and then quickly we discussed prices and terms. Jonathan heard everything I had said about "turnoffs" that would drive me out the door. He avoided those. He assisted me in getting a simple trunk cargo net after the purchase and getting it installed in spite of install instructions not mentioning clips needed to install. I didn't have to complain, because Jonathan resolved the install. With sales persons who care about customers, customers don't have to solve all problems alone. Thank you Jonathan, and Team Nissan. Bill Brown, 5/27/2011 More

I am a customer at Team Nissan of Marietta. I always use Richard Philadelphia as my service consultant. Richard explains everything to me in a professional manner so that I can make a decision. He never pre Richard Philadelphia as my service consultant. Richard explains everything to me in a professional manner so that I can make a decision. He never pressures me to make a decision to fix my car. Instead he provides me with his knowledge or the knowledge of someone in the servcie department taht can fix my 1993 Maxima. I feel that I can depend on Richard to take excellant care of my vehicle. I would recommend Team Nissan of Marietta and Richard Philadelphia to service your car. I would not take my car to any other dealership. More

Team Nissan Of Marietta ia great. I recently brought a 2011 Versa from Alex,very professional, and patient with me "middle-aged woman' on a budget.Everyone was very friendly and I really felt like they h 2011 Versa from Alex,very professional, and patient with me "middle-aged woman' on a budget.Everyone was very friendly and I really felt like they had my best interest in mind. Alex,explained the features of the car several times for me. Mohammed, was very helpful in telling me what to ask my insurance company in terms of securing a loan at the best rate. The building itself is starting to show its age.But glad to see they are building a new dearlership right across the street. More

I am a bit upset with the treatment I have had with this organization (Team Nissan of Marietta). I feel like I was blown off by one salesman when asking about a return policy I was wanting to cancel the ver organization (Team Nissan of Marietta). I feel like I was blown off by one salesman when asking about a return policy I was wanting to cancel the very next morning, and that got resolved in a way, but the reasoning behind the refund policy (this car does qualify for the 3 day rule) was convoluted. I also signed paperwork 9pm at night the night before and had a bit of buyer’s remorse the very next morning and called them immediately. I even offered to pay for whatever miles I used in the used vehicle to void out my contract. I wasn’t even in the system for any bank yet and I am still unsure of what bank I am going through. Ok, yes it is my fault for signing onto something so big and trading in my car out of frustration, however, one thing I feel that was happening was that I was being lied to. The general manager informed me after my first issue that the vehicle I traded in was already put into a bid for some Toyota dealership and he would not be able to get it back. That was the reasoning he gave me. I took it with a grain of salt because I feel that the return policy was a bit convoluted as well. I go to Nissan the other day and my new salesman (which has been wonderful by the way) mentions showing my previous vehicle to a potential buyer. I smiled, but was furious about being lied to by the General Manager just days before. When I go to look at the price, it is about $25,000.00. Note, this is for something they gave me $19,000 for. It has also been in three wrecks and been broken into (the reason I was frustrated and traded it in). I know you have to make a profit, but I feel a bit bamboozled by a $6000.00 profit. That is 25-30% you are making off of this and they acted like they could not even go down on the sticker price of the vehicle that I was attempting to buy, so I feel that $25,000 is going to be the price no matter what. I even brought up a good point (or at least, I thought it was) to the General Manager: It is going to be harder to find a buyer for a vehicle that has been wrecked three times and got vandalized than it will for this Juke they sold me. I am getting used to my new vehicle, but I just wanted to let someone know how I feel about the whole situation. If I had gotten treated correctly as a customer in the first place and not lied to, I would not have this issue. Nissan makes a great product. In fact, I really like the Juke. I just feel that if the customer service is sub-par, the whole experience is sub-par, including the product. In the future, please teach your people respect and honesty when dealing with customers. Those two pillars tore down any trust I have in their product. Either way, I feel that I will be treated like “that guy who complains a lot” when I come to visit Nissan. I did not quite have this experience at Toyota. ¤Addendum¤ Paul has been working with me and so far has been outstanding. My hope this trend continues. If it does continue like it has, I will reccommend people and come back myself :). i have already sent one person! More