AutoNation Nissan Miami

Horrible service . This is going to be my last vehicle with nissan just because too many problems with the car with less than 10000 miles and they are very unprofessional at the service center to solve those problems . they sales you the service when you lease the car and after that it is imposible to do the service you are paying monthly with them .

Beware of this place, they will install non-original parts in your brand new Nissan without even telling you, and rush you to sign the work order without informing you. I just found this (see picture below) after getting back home. I will call Nissan corporate on Monday and make the complaint, and demand replacement of the part. They will make the cost of their service look similar to other dealerships by overcharging you on labor and putting crap parts in your vehicle jeopardizing your factory warranty. Thank you Jorge C. H (Service Advisor) for not doing your job

I made a used audi purchase at this location. The car was used and had a 90 day 4k limited warranty, 30 days and 500 miles in I had a serious issue with transmission, oil pressure switch and light for breaks and EPC went on. I took it to a shop (one that knew what audis were), where the warranty company sent an adjuster. After an inital green light, the claim was closed and was told it had to be taken to AutoNissan. The contract clearly states that i can take it outside of AutoNation with a deductible. Called AutoNation, and they were befuddled; since it isnt a Nissan. Left message for GM of the place...silence. Called and was caught in endless loop of no answer. So Im stuck with a car was bought 30 days ago, with $6k of needed repairs and AutoNation that is no where to be seen directly or though their sham warranty administrator at Assurant. Not a single communication has come from them, except for "go to the dealership" - which would.. IF I HAD A CAR I COULD DRIVE!

Horrible service well no one answer the phone to make the appointment very disappointing. I have been a nissan customer for a while now and this is the first time I will not recommend this dealer. They made me go to the dealership three times for a flat tire! UNACCEPTABLE!!

AutoNation Nissan in sw 8st Miami, used the bait and switch tactic, Availability on this car was confirmed on Thursday, the car was reserved for me till Sunday, salesman Eddy Mayorga, he even email me this morning and called me on the phone, to confirm that I was going today, I was there around 11:15 am as agreed, after driving about 30 minutes to go see the Murano. Salesman EDDY MAYORGA, came out and told me it would be 10 minutes to have car here since it was at another location?. After he confirmed multiple times that the car was available at this location. He came out a few minutes later with his manager who told me that the car was selling at another location?. and not even an apology from salesman or Manager. This is very unethical, unprofessional to constantly lie and waste your time and money, knowing the car was never available, hoping you come in and get you on another unit, I will be contacting corporate Monday see how they feel about this Bums scamming customers.

I was trying to schedule an appointment for service my car which I bought from this place. I called 4 times... no one pick up a phone at service department to schedule my appointment...? Will bring my business to a different dealership. No one cares....

Service department are suck , manager and service adviser lack of education I ask the manager his name and hi points to the window, that means his name is window . I don’t understand how many people well educated and with a lot of knowledge every where and auto nation hired idiots

Worst dealership in my five years of owning a Nissan! They will house your car, take the day off, & when you call to check on your vehicle no one can give you an update on your vehicle. Then the manager of service does not rectify the matter. I still ended up payer over $1000 for service of alternator & oil change.

Our family cars have been serviced by this center for many years, since the time we used to live in Coral Gables. We now live in West Kendall and still going to this service center, whenever we need help with our cars. We didn't select any Advisor this last time (last week) because the one we had before is no longer working for this center. Five stars to our new Advisor Rafael Marzo, from whom we received the best customer service ever. The only issue we had was with a lady from the rental office, who took an hour to provide us with the rental car service. However, in general, we're a very satisfied with AutoNation Nissan Miami Service Center. MARIA BRITO.

ESTUVE EN EL DEALER HOY DIA 07/27 A HACER EL CAMBIO DE ACEITE DE MI CARRO Y SOLAMENTE LOS EMPLEADOS DEL DEPARTAMENTO DE SERVICIO SE PREOCUPAN POR SACAR UN PAPEL CON COPIA DE LOS SERVICIOS QUE ELLOS RECOMIENDAN HACER AL CARRO, BUSCANDO LA MANERA DE SACARLE EL DINERO A UNO DE LOS BOLSILLOS, MAS SIN EMBARGO NADIE SE PREOCUPA POR VER QUE EN EL SALON DE ESPERA HABIAN MAS DE 20 PERSONAS AGLOMERADAS Y A PENAS DONDE SENTARSE, ESTUVE DOS HORAS PARADA ESPERANDO POR EL CAMBIO DE ACEITE, NUNCA MAS VOY A ESE DEALER, DONDE YA HE COMPRADO 3 CARROS Y ANTES HACIA MIS MANTENIMIENTOS, PESIMOOO EL SERVICIO Y LA ATENCION AL CLIENTE