AutoNation Nissan Miami

Made an appointment to leave my truck for service. Had to leave it all day due to a seat problem. Explained while making appointment that I would be out of town and wanted to take the opportunity to leave th leave it all day due to a seat problem. Explained while making appointment that I would be out of town and wanted to take the opportunity to leave the truck so that they took care of the seat, oil change, tranny service and engine noise. Was given appointment. I proceeded to clean out the truck and when I got there with my appointment with my assigned service person (Christian)I was interupted by Mr. Moreira who told me without hesitation I could not leave the vehicle over the weekend. I would be charged $25 a day if the truck was ready earlier. I asked to speak with the manager and he said he was the only one I could speak with. I left mad. I bought two Nissan trucks in 2007 from them. Mine is a purchase and my wifes was my first lease. I was considering them for my replacement vehicle in March (lease exp) but after this I am done. The person taking the reservation was aware of my need to leave the truck over the weekend and did not mention any issues and in fact noted my e-mail to communicate with me since I was going to be out of the contry. The fact that Mr. Moreira did not even ask what service my truck needed leads me to feel that he made a premature call. He should of asked me what the truck was there for and not assumed that it was a one day job. I have a problem in the seat since I bought it and I am always told to bring it back. When I finally plan for leaving it they do this to me. I love my truck and I bought it becuase my brother bought a 2006 model and I loved it. But I believe that in todays competitive envoiroment the service department should be more professional and first get all the facts before turning a customer down. I was having multiple services done to my truck in addition to the seat warranty. This service as well as all future one's for my truck and my wife's are going to another dealer. More

Made an appointment to see a specific car. They promised it would be there. Drove 100 miles, car not there, people could care less and this was April 2009 when business was bad. Talk about being motivated it would be there. Drove 100 miles, car not there, people could care less and this was April 2009 when business was bad. Talk about being motivated to buy and they could care less. Finally they got the car. We agreed on a price, they did the paperwork. Finance manager tried to pull a fast one by entering a higher price in the paperwork and trying to get us to accept quickly (they do not use paperwork, rather they flash each page of your contract on a computer screen and you have to touch screen to accept. We pointed it out and without even an apology, he quickly changed the price. Probably was upset because we did not buy his extended warranty plan. Anyway, he was supposed to process a plate transfer but he overlooked that and did a new plate issue (more expensive). The guy who returned our old plates to his office reminded him to do a plate transfer. He looked inconvenienced (it was a Saturday afternoon) and he said no problem, took care of it. Come to find out, he never did. He charged the extra fee for new plate issues. Several calls later, after trying all kinds of stories they still have not made it right and refunded the difference despite saying they would send us a check immediately. Amazing that some dealerships will prefer to get a ton of bad comments which is much more expensive than actually correcting their mistake. It is not as if we are even asking for any special compensation, we are only asking for the correct charge. Shows you how this dealership is, BEWARE. They keep telling they will fix it, it has now been 5 months. First and Last time we ever use Maroone. This is the kind of attitude and poor business ethics that give a bad name to some car dealerships. Have always had good experiences with our car purchases, we have 5 at any time, but this one was really bad. We normally never take time to do such reviews but this time we got ticked off, not really by the mistake but by the attitude and manner of the finance manager. Amazing how one person can impact the reputation of a entire business and he is not even selling cars. Anyway, still hope they will correct and make it right. If they do we will post another comment, we are however not holding our breath. Poor attitude, deceitful and dishonest. More