AutoNation Nissan Tempe - Service Center

I took my vehicle in for oil change, alignment and check brakes. I was given an estimate and then a ride home. After a few hours, I received a call that my truck was finished and a ride will come for me brakes. I was given an estimate and then a ride home. After a few hours, I received a call that my truck was finished and a ride will come for me. I was given an itemized statement with all service that was completed. It was within the original estimate I had been given. I am completely satisfied with AutoNation and will use them for all my service needs. More

This location has Good service. Better if you have a direct contact. Ivan is great. I’d encourage to ask for direct number to contact person. Better if you have a direct contact. Ivan is great. I’d encourage to ask for direct number to contact person. More

I purchased my truck here and I’ve taken my truck here for all services and have been happy with the service for all services and have been happy with the service More

Very good job setting up appt for the recalls. Took care of it in one day. Good communications throughout. Took care of it in one day. Good communications throughout. More

I went in for an oil change service. I was greeted immediately. The service tech explained the process thoroughly and had me in and out swiftly. I will come back for all my services or f I was greeted immediately. The service tech explained the process thoroughly and had me in and out swiftly. I will come back for all my services or future car needs. More

Ivan took my Murano in and provided excellent customer service. He was incredibly helpful, knowledgeable and answered all my questions with ease. I would highly recommend going and seeing Ivan in Tempe. I service. He was incredibly helpful, knowledgeable and answered all my questions with ease. I would highly recommend going and seeing Ivan in Tempe. Its refreshing to see someone care. More

I took my 1996 Nissan Pathfinder to auto Plex Nissan dealership. Vehicle was left for repair for replacement of four sensors for three weeks. I tried contacting Sarah the service manager who would not r dealership. Vehicle was left for repair for replacement of four sensors for three weeks. I tried contacting Sarah the service manager who would not return her calls after leaving messages on both her personal cell phone and work phone. I ended up having to drive to the dealership three times to get information from her. I gave her authorization to order oxygen sensors twice and it was never done because she said she was too busy and didn’t wanna bother with it. When I picked up the car in the parking lot outside, it was filthy inside and out and the battery was dead. I got a jump in the idle was much worse than it ever has been when I left the vehicle. I paid $950 previously to have the car worked on and it’s worse conditions and I have it. Sarah was very inconsiderate and head for customer relations and communications. I definitely would not recommend this dealership. More

Fast Efficient service. Pleasant waiting room but no donuts like they used to have there for 7am appts! Coffee was good tho! Pleasant waiting room but no donuts like they used to have there for 7am appts! Coffee was good tho! More

Amazing experience with Leticia. She was very knowledgeable, friendly and she didn’t forget about me. Thank you She was very knowledgeable, friendly and she didn’t forget about me. Thank you More

I returned to the service center because i had a good experience the first time i went to get my oil changed. This time was a completely different experience. Waited over 10 minutes for anyone to even ac experience the first time i went to get my oil changed. This time was a completely different experience. Waited over 10 minutes for anyone to even acknowledge i was in the service driveway. I understand that businesses are understaffed and busy, but all i wanted was to at least be acknowledged by one staff member saying that someone would be with me shortly. I stood outside my car watching staff interact with other customers and then just stand and talk with other employees, felt it was unprofessional. Once someone acknowledged me, there was no apology for the wait or anything. It then took over two hours for my oil change, waited in the waiting area and finally decided to go outside where the service advisor said “oh i have your car ready, just have to finish some paperwork.” I’m not sure how long my car had been ready and if he was going to even tell me it was ready. I felt the customer service was horrible and will not be returning. More