AutoNation Nissan Tempe - Service Center

They need to do a better job of time management and communication. Scheduled an appointment a few days ahead for a simple oil/filter change & battery check/replacement. Stated I would be waiting for ve communication. Scheduled an appointment a few days ahead for a simple oil/filter change & battery check/replacement. Stated I would be waiting for vehicle. Arrived a few minutes early & was greeted promptly. 2 hours later, no word on status so texted for an ETA. Working on prorated cost for battery replacement. Stated I was not expecting to spend over 2 hours for simple service that should take about 1.5 hours. Replied they were working on it but no time frame. 2.5 hours and still no ETA. Texted again, they apologized and said it would be soon. 3 hours with no other update so went outside. Service advisor said it was going through the wash so I stayed outside. 3.5 hours saw them driving my car around the parking lot so I knew it was done. Waited about 10 more minutes before walking up to service advisor office and pretty much demanded my car. She finished the paperwork Delay was blamed on the time it took to get prorated cost for new battery. She did comp me the oil/filter change which was appreciated. Since all service and battery replacements on my 2012 SUV have been done there and I gave them a few days lead time when making my appointment, they should have been prepared. It wasn't even a busy day there. Several people came and went while I sat there for over 3 hours. More

Always have had excellent caring service. Had a recall taken car of. Done rather quickly! Had a recall taken car of. Done rather quickly! More

Had 11 an appointment made dat before. Was told would take 1.5 hours and got my truck bad in the said time. What more could I ask for Was told would take 1.5 hours and got my truck bad in the said time. What more could I ask for More

Very impressed with the customer service. Communication is key to getting information to the Customer.The service representative Sara Vance was very through and helpful in getting our Rouge re Communication is key to getting information to the Customer.The service representative Sara Vance was very through and helpful in getting our Rouge repaired.Thank you Will recommend your dealership. Jeff Junso More

The weight was like almost to 4-Hour wait the first person of contact didn't advise me that I might have to leave the car there he just said okay go have a seat in the lounge and someone will be with y person of contact didn't advise me that I might have to leave the car there he just said okay go have a seat in the lounge and someone will be with you I was there at 7:00 in the morning then about 10:00 I called and then a nice man named Emilio and for me that they should have told me that I would probably have to leave the car there was something like the problem I was having my car checked for what's that first person didn't tell me that but other than that it went well More

I change to AutoNation Tempe, and I am super happy! Have a great service, and they follow up in every moment Have a great service, and they follow up in every moment More

Great service. Timely. I am handicapped and appreciated the assistance of a the service advisor. Timely. I am handicapped and appreciated the assistance of a the service advisor. More

I called on Wednesday to schedule a service appointment for my 370Z, plus my convertible top was only opening halfway. I purchased the car with an extended warranty a little over a year ago. Scheduled the for my 370Z, plus my convertible top was only opening halfway. I purchased the car with an extended warranty a little over a year ago. Scheduled the appointment for Friday only to be told on Friday there was no one there to look at and diagnose the top issue. They kept the car over the weekend. On Monday at 4PM, I tried repeatedly to connect with service only to continually receive the voicemail. Finally, in exasperation, i connected with sales, who promptly answered the call. They left a message with service. On Tuesday, service told me they were having an issue diagnosing the problem with the top. Finally, on Wednesday they referred me to a convertible specialist (not Nissan). My appointment with them is this week (two weeks after having the car in). Nissan built the 370Z roadster clear up to 2019 so I'm not understanding why a qualified Nissan dealership can't fix the issue. More

Danny did it again. . made sure I was a happy customer. Ivan is awesome as well as he stepped in while Danny was out and gave me outstanding service. APPRECIATE BOTH GEN . made sure I was a happy customer. Ivan is awesome as well as he stepped in while Danny was out and gave me outstanding service. APPRECIATE BOTH GENTLE MEN! More

Unfortunately this visit ruined my relationships with Nissan. I made an appointment for Monday morning at 7:00. By Tuesday at noon they had still not seen my car. I called and was unable to get through t Nissan. I made an appointment for Monday morning at 7:00. By Tuesday at noon they had still not seen my car. I called and was unable to get through to anyone. I had to leave work three times to go down to the dealership and speak with someone at the service department. They made promises that never happened and I wound up taking my car back and going to another service station. I won’t be going to Nissan anymore.. after about a decade of trusting them and using their service department. More