AutoNation Nissan Tempe - Service Center

Service Department is not at all responsive. Called Service Dept, and it went to voicemail. Left a call back number and was told by the system that there were 2 others ahead of me. Two hours lat Called Service Dept, and it went to voicemail. Left a call back number and was told by the system that there were 2 others ahead of me. Two hours later still no call back. only possibilities are either very chatty customers or service advisors are not responding. Nissan needs to address the lack of service by the service department, More

My last appointment was not good at all. I made an appointment for an oil change and still waited 2 hours. When I received my car back my front plate was bent. When I brought it up to my adv I made an appointment for an oil change and still waited 2 hours. When I received my car back my front plate was bent. When I brought it up to my advisor she looked and it, said she can take it off and bend it back. There was no apology, or let me find out what happened. I paid aNo she went on about her business puffing her vape pen. More

My experience with this dealership was great. Got me in out in a reasonable time. They took care of the services I requested. Sara the service advisor informed me of future services I need to tak Got me in out in a reasonable time. They took care of the services I requested. Sara the service advisor informed me of future services I need to take care of. I will be back to take care of them, and I will be recommending this dealership to family and friends. Keep up the good work. More

Ivan was great to have as a Service advisor. Even thought the car was at the dealership for months that was not fault of Ivan. Just the part was hard to get in due to the current world conditio Even thought the car was at the dealership for months that was not fault of Ivan. Just the part was hard to get in due to the current world conditions. More

The service advisors have always been honest and professional when it comes to my vehicles professional when it comes to my vehicles More

clean service area, nice customer lounge and friendly staff. Beverages and tv available for customers staff. Beverages and tv available for customers More

Danny my service adviser deserves "kudos" he's the best giving excellent service as wells as his knowledge !!!!!! giving excellent service as wells as his knowledge !!!!!! More

They need to do a better job of time management and communication. Scheduled an appointment a few days ahead for a simple oil/filter change & battery check/replacement. Stated I would be waiting for ve communication. Scheduled an appointment a few days ahead for a simple oil/filter change & battery check/replacement. Stated I would be waiting for vehicle. Arrived a few minutes early & was greeted promptly. 2 hours later, no word on status so texted for an ETA. Working on prorated cost for battery replacement. Stated I was not expecting to spend over 2 hours for simple service that should take about 1.5 hours. Replied they were working on it but no time frame. 2.5 hours and still no ETA. Texted again, they apologized and said it would be soon. 3 hours with no other update so went outside. Service advisor said it was going through the wash so I stayed outside. 3.5 hours saw them driving my car around the parking lot so I knew it was done. Waited about 10 more minutes before walking up to service advisor office and pretty much demanded my car. She finished the paperwork Delay was blamed on the time it took to get prorated cost for new battery. She did comp me the oil/filter change which was appreciated. Since all service and battery replacements on my 2012 SUV have been done there and I gave them a few days lead time when making my appointment, they should have been prepared. It wasn't even a busy day there. Several people came and went while I sat there for over 3 hours. More

Always have had excellent caring service. Had a recall taken car of. Done rather quickly! Had a recall taken car of. Done rather quickly! More

Had 11 an appointment made dat before. Was told would take 1.5 hours and got my truck bad in the said time. What more could I ask for Was told would take 1.5 hours and got my truck bad in the said time. What more could I ask for More