AutoNation Nissan Tempe - Service Center

Have always had my auto repairs and maintenance done at Auto Nation Nissan Tempe and have had great service. Everyone is nice, professional and knowledgeable. My service advisor Daniel B. is great in infor Auto Nation Nissan Tempe and have had great service. Everyone is nice, professional and knowledgeable. My service advisor Daniel B. is great in informing me all the details of the work done on my vehicle. He is very knowledgeable and lets me know in advance if anything extra needs to be done and gets my approval to get the work done or for a later date. Stores waiting room is nice and television to watch while waiting as well as a coffee/chocolate machine. I will continue to bring my vehicle to this dealership. More

Very nice place. Great service and timely as well. They do their best to get the job done. do their best to get the job done. More

When I picked up my car, I found my car unlocked in their parking lot. I had asked that my car be locked when left in the lot the last service that I had. parking lot. I had asked that my car be locked when left in the lot the last service that I had. More

Dropped off my car for repair. Was told it would take 2 to 4 hours or more. advised then yo call me as to weather they would keep my car overnite. they said they would call me. No call received. The next to 4 hours or more. advised then yo call me as to weather they would keep my car overnite. they said they would call me. No call received. The next day I called 6 times and could not get the service dept. Left messages to call me back. no all back. Finalled called the sales dept. and the salesman wrent to the service dept. to find the service mgr. he told ne they were very busy and would call me shortly. waited 2 hours, no call/ called back sales dept and complained He again went to the service dept. and had the service mgr call me. This is the worse customer service I've experienced ib twenty years. This should be corrected immediately!!!! More

If I could leave a zero star review I would. I've had a horrible experience the last 4 visits here at this dealership service department. I have been coming here for over 3 years and it has progressively g horrible experience the last 4 visits here at this dealership service department. I have been coming here for over 3 years and it has progressively gotten worse every visit. I came in to get new tires and an oil change and waited 6 hours even though I had the earliest appointment available and arrived 15 minutes early, then they over charged me on top of that. Fast forward to my next visit, I had a small leak in the tire so I made an appointment and came in last Wednesday, 10/20. They took my car back and later came out to tell me the warranty was going to cover 2 new tires because they were non-repairable. They had to be ordered so I was told to come back at a later date. Came in on Saturday, 10/23. Was told they had the tires but couldn't get the claim approved to cover the labor because it was the weekend. Got told I was going to get a call back Monday, 10/25 and I never did. I called 10/26 and was told by the service manager that they got everything handled to come in tomorrow and I would be worked on right away since my service case was still open. I got here at 8:10am and just got told at 10:45am they are barely going to start working on my vehicle, this was only communicated to me after I went looking for an update! AutoNation please tell your employees they need to communicate progress on vehicles hourly! COMMUNICATION IS KEY AND THEY DO NOT COMMUNICATE ANYTHING UNLESS YOU GO LOOKING!This is especially important if the customer is waiting for the vehicle and it is something that has gone over the time frame that was originally discussed! I will definitely be recommending people to stay away from this service department unless they have endless hours to wait on something simple that should only take 2hours! My advisors were Derek and Rafael. More

We purchased our 2020 Nissan Rogue sl here in May 2020 and in October 2020 we took it to them for the first service and our Service Manager, Charles was fantastic! He got it done sooner than expected and and in October 2020 we took it to them for the first service and our Service Manager, Charles was fantastic! He got it done sooner than expected and was very professional! Thank you Charles!! More

Worst service experience ever. Had vehicle for 6 hours,did nothing asked for 2 separate diagnostic fees just because they were to slow to finish on time. hours,did nothing asked for 2 separate diagnostic fees just because they were to slow to finish on time. More