AutoNation Nissan Tempe - Service Center

Easy-going and good service. Good place to look for some answers about your car Good place to look for some answers about your car More

I’ve been having my car serviced at AutoNation Tempe for a while now and they’ve always taken good care of me and my car. a while now and they’ve always taken good care of me and my car. More

Needed a battery for my truck and my normal service shop could not get or find one. AutoNation Nissan had ONE in stock and was able to complete that day! could not get or find one. AutoNation Nissan had ONE in stock and was able to complete that day! More

My service advisor, Sara friendly, knowledgeable and kept me advised of progress. Rate 10/10 me advised of progress. Rate 10/10 More

I had the 100,000 mile service. The advisor kept me informed and was very nice to deal with. The car was ready when promised. Highly recommend! The advisor kept me informed and was very nice to deal with. The car was ready when promised. Highly recommend! More

Very personable, fast, and friendly. I worked with Sara and she was good and professional when it came to me car. I worked with Sara and she was good and professional when it came to me car. More

Boyd Hamilton was exceptional. He helped to make the experience of car repair less painful despite delays and other challenges we had going on. He was responsive and pleasant to He helped to make the experience of car repair less painful despite delays and other challenges we had going on. He was responsive and pleasant to deal with. More

The dealership is always looking clean from the outside as well as the inside thank you as well as the inside thank you More

Can I give negative stars? Both Boyd and Derrick are probably the worst customer service people I have ever met. I have had three Nissan Frontiers and an Xterra. I loved th Both Boyd and Derrick are probably the worst customer service people I have ever met. I have had three Nissan Frontiers and an Xterra. I loved them. But I will no longer be buying Nissan Products. A little back history, In 2018, I took my 2013 Nissan Frontier to AutoNation Nissan Tempe due to a fuel filler tube issue. There was a service bulletin about the problem. I printed it and brought it with me. Basically, it intermittently caused fuel to spray back out of the tank as you filled it. Derrick was a service person then. He did not check the filler tube instead he bilked my extended warranty company for everything he could think of including a new gas tank. Finally, after 2 years, he had an epiphany... He found the service bulletin and fixed the issue. Like it was his idea. Fast forward to 2023, I took my 2019 Nissan Frontier to the dealership I purchased it from due to an airbag warning light blinking. They were not a Nissan Dealership, but they did the diagnostic and confirmed it needed a new airbag sensor. But they couldn't do it since it had to be done at a Nissan dealership. They sent me to Auto Nation Nissan Tempe to have it fixed. I arrived at my scheduled service time only to be told that the person I was scheduled to meet for the repair was at lunch. So I got the "super-friendly" Boyd instead. In case you didn't hear my sarcasm, Boyd is the most unfriendly person I have met and was rude to me immediately. I told him I have had bad experiences at this location previously and he must have taken that as a challenge to make this experience even worse. He also informed me it would need another diagnostic since they could use the one from the original dealership. So I waited for 2 hours to complete it only to tell me what I already knew—the airbag sensor needed to be replaced. He said he would order it and text me when it was in. This was on a Wednesday. On Friday I received the text that the parts would be in on the following Tuesday. I called Monday and made an appointment for Wednesday. When I arrived Wednesday, Boyd rudely told me the part wasn't in. I took off work for this and my girlfriend rearranged her schedule to pick me up while they serviced it. I was not happy and another person, Rustin, said he would take over helping me. I asked to speak to the manager and low and behold, guess who the manager is... Derrick!! The same guy that gave me the 2 years run around on my previous Frontier. He said to make this right he would waive my extended warranty deductible and get the part asap. After 3 weeks I still hadn't received a text or call about installing the parts. I contacted Nissan Corporate and filed a complaint. After about a week of phone tag, I finally received a phone call saying they cannot do anything about Derrick and Boyd's behavior since they are an independent dealership. I was also informed that I am not welcome there. I know I am just one person, but companies should not treat people this way. Losing one person as a customer doesn't amount to anything to them so what do they care? But you as a consumer should do yourself a favor and avoid the service department at AutoNation Nissan Tempe. More

Boyd Hamilton was very helpful, professional, and kind with the service for our 2009 Nissan Murano regarding our steering wheel. with the service for our 2009 Nissan Murano regarding our steering wheel. More