AutoNation Subaru Arapahoe - Service Center

The service advisor was very friendly and helpful. The work was performed in a timely manner. I would come back. The work was performed in a timely manner. I would come back. More

My service advisor and the mechanic were all very thorough. The work was performed timely and accurately. I am likely one of your most pickiest reviewers since I am very mechanically experienced. thorough. The work was performed timely and accurately. I am likely one of your most pickiest reviewers since I am very mechanically experienced. More

Everyone,is freindly and nice. Excellent people skills helpful with answering questions. Very professional. Happy to recommend. Excellent people skills helpful with answering questions. Very professional. Happy to recommend. More

Service was fast and I was kept informed with a video as the work was being done. the work was being done. More

This dealership I take my Subaru is always Clean and so good with their timing as to when service is complete. Personnel are so friendly and very prompt in all their work. good with their timing as to when service is complete. Personnel are so friendly and very prompt in all their work. More

I had a great experience that was quick, painless and more than fair. Their service manager, Chris, was very welcoming and honest. I will be coming back for all future maintenance on my Subaru! more than fair. Their service manager, Chris, was very welcoming and honest. I will be coming back for all future maintenance on my Subaru! More

After getting an outstanding deal, I got a 6000 complimentary maintenance service. The service was fast and excellent. I don't remember the technician's name, but he sent me a video of all the part complimentary maintenance service. The service was fast and excellent. I don't remember the technician's name, but he sent me a video of all the parts That he checked which I appreciate. More

The oil change went well, and I got recs from my advisor for future needed maintenance. Too bad the coffee maker in the waiting area was not working. Other than that, it was a good day. for future needed maintenance. Too bad the coffee maker in the waiting area was not working. Other than that, it was a good day. More

I’m a new customer, but I’ve been there for a couple services and both were great. Nice and kind staff and professional. Quick and efficient work. Definitely recommending. services and both were great. Nice and kind staff and professional. Quick and efficient work. Definitely recommending. More

I have owned Subarus for over twenty years and this was the worst service experience I have ever had. I took my (impeccably maintained with just over 100k miles) 04 Forester XT in for an AC repair - while the worst service experience I have ever had. I took my (impeccably maintained with just over 100k miles) 04 Forester XT in for an AC repair - while they were under the hood I requested that they keep an eye out for any potential oil leaks. At this point they insisted I needed a new power steering pump - despite having an indie shop I love, I figured, the vehicle is already there, I'll get it over and done with. Sure, I knew their labor rates were higher, but I generally believe you get what you pay for, and thought with their "experienced" technicians, I would have my car back in great working order within a week. They gave me a loaner, which was the single good part of the experience the only reason this is a 2-star and not a 1-star review, but I looked forward to getting my Forester back for its weekly hiking trip with my dog. Fast forward to SEVEN WEEKS and $3k later, I still didn't have my car. Every single time another week went by, I had to reach out for the status. They gave it back twice worse than before making awful noises and throwing a CEL, which they kept blaming on the negligible aftermarket parts on the car, prior shops, anything but taking accountability for their own errors. Meanwhile, one employee solicited the sale of my unicorn Forester (which I just wanted back and repaired) and another pushed a lease on the loaner vehicle! Showing their true colors of "sell sell sell" was not a good look under the circumstances. After the third time not being the charm, I went elsewhere. The other shop found misdiagnosis of the check engine light code, an oil leak that AutoNation should have caught, and charged a fraction of the cost to fix everything in a single afternoon. If I’d let AutoNation continue, I would probably be another thousand poorer and still be throwing a CEL. Be aware that not only are their labor rates about twice the local average, but they seemingly charge a minimum of 2.5 hours labor for every job, no matter how small. I'll be a Subaru owner for life but will never return to AutoNation for service or my next new or used vehicle, and deeply regret taking my Forester there for repairs. More