AutoNation Subaru Arapahoe - Service Center

This dealership was always exceptional, but it still manages to get better each time. Although there were several cars ahead of me when I arrived, I was checked in immediately. The staff was friendly manages to get better each time. Although there were several cars ahead of me when I arrived, I was checked in immediately. The staff was friendly and welcoming. I was told the work on my SUV would take about an hour and a half and it actually took about an hour and fifteen minutes. Very efficient considering the number of cars ahead of me and the number of things to be done on mine. It's also nice to have a comfortable place to sit while waiting. Mr. Prasertsin quickly noted items that should be replaced, explaining why and asking if I wanted to do it at this time. He also kept in touch with pricing and updates while I waited and was very quick with the checkout and returning my vehicle to me. I also appreciated his giving me his business card with his direct phone number in the event I had questions or concerns at a later date. More

I probably will not be returning to this dealership for future servicing of my vehicle. First, I was sent a card promising certain items 3-year service items (oil change, tire rotation, etc.) for a given future servicing of my vehicle. First, I was sent a card promising certain items 3-year service items (oil change, tire rotation, etc.) for a given price (I believe it was $90 but could have been $99) yet I was charged more than $20 above that for the promised services. Second, I bought this vehicle from this dealership and expect it to stand behind their product. The voice recognition and navigation systems are horrible, but at each scheduled service appointment when I pointed this out, the service department refused to do anything about resolving the issues. After receiving directions for a DYI updating process, I spent many hours in that endeavor that did nothing to improve these features. On the last visit, the Service Department attitude was "not our problem." Not what I expected from the dealership that sold me the product. More

This was my first visit to the Subaru dealership and I was very impressed. Taylor was very helpful and friendly throughout the whole process and my car was ready a lot sooner than expected. Since I have was very impressed. Taylor was very helpful and friendly throughout the whole process and my car was ready a lot sooner than expected. Since I have moved into the area, I am happy that this will be the place I go to for my car. More

Very good attention of Ean and Austin in service for my car especially for me Thank you car especially for me Thank you More

Got me in and out as fast as they could. Let me know about any possibly charges before fixing them. Very professional and friendly service. Let me know about any possibly charges before fixing them. Very professional and friendly service. More

This dealership is the standard for other dealerships in promptly servicing customers. These guys were on-time honest and did not charge us for additional service work that other dealerships would have! How promptly servicing customers. These guys were on-time honest and did not charge us for additional service work that other dealerships would have! How refreshing!!! More

Carissa has been a delight to work with. She was very pleasant, detailed and willing to assist. She explained everything in detail. I used to work with Stephanie who was as pleasant and help She was very pleasant, detailed and willing to assist. She explained everything in detail. I used to work with Stephanie who was as pleasant and helpful as Carissa. More

I love the remodel of the waiting area and the text messaging about the status of my car, vs getting a phone call- much nicer this way! messaging about the status of my car, vs getting a phone call- much nicer this way! More

AutoNation Subaru Arapahoe service team was on-time, friendly, and knowledgeable. The text communications we’re helpful. The waiting area clean. friendly, and knowledgeable. The text communications we’re helpful. The waiting area clean. More

I have been using this dealership for several years and believe the service is the best it’s been! Courteous, thorough, time efficient and always concerned with my satisfaction. I highly recommend AutoNa believe the service is the best it’s been! Courteous, thorough, time efficient and always concerned with my satisfaction. I highly recommend AutoNation Subaru Arapahoe! More