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AutoNation Subaru Arapahoe - Service Center

Centennial, CO

4.3
665 Reviews

665 Reviews of AutoNation Subaru Arapahoe - Service Center

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August 24, 2022

Came in for recall service - Nick was very friendly and answered all my car care questions. Best experience interacting with a service department! More

by Sherrie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
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Aug 29, 2022 -

AutoNation Subaru Arapahoe responded

Hi Sherrie, we're happy you found our staff to be so supportive during your experience here at AutoNation Subaru Arapahoe. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 23, 2022

Inconsistent, always tacking on extras, lengthy services, no urgency, bad management, broke again after fix. More

by Scarcasses25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle
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Aug 27, 2022 -

AutoNation Subaru Arapahoe responded

Hi, we are deeply disappointed by your experience at AutoNation Subaru Arapahoe. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (303) 578-6119 to discuss what we can do to help.

Aug 31, 2022 -

Scarcasses25 responded

This is a generic number with prompts with no instructions on how to contact the GM. I have called several times to the service center to be put to VM by several service managers with no return call. This just proves my point about the terrible service. I really wanted to hear what you would do to make this right but seems like I have to jump through hoops to get a callback. I am so ready to stop getting service here but you guys still fixed stuff that still is persistent issues to this day that I want to be fixed. This would be my third attempt within the past 2 weeks. No returned call still. left one as early as yesterday for a service manager named "Kanin Prasertsin" and another previously before my latest tire rotation with no call back as well. You guys also claimed to fix my AC then inquired again what it would cost for you guys to look at it again and you would charge me the same cost full price as the first time to diagnose the problem when you guys never fixed it the first time clearly. This is bad Customer Service on like every level with no follow-up. Every route to speaking to a manager or service person to discuss pricing results in a dead end and no call back then when you at the dealership the reps are short with you and give you a card to call back in to have the same revolving door process.

August 23, 2022

Not is a top knot associate! A love the customer service! I will came back for sure! More

by Paulo Falcão
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kanin Not
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Aug 27, 2022 -

AutoNation Subaru Arapahoe responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

August 22, 2022

Thank you. Very courteous and efficient service. My tech rep was especially customer-first friendly. Thanks, Ken More

by aeklarson
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wahleed
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Aug 27, 2022 -

AutoNation Subaru Arapahoe responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 21, 2022

I have had varied service, sometimes outstanding, sometimes not. Also have worked with sales, had a mixed experience, but better than other Subaru dealers in town. More

by chazh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
multiple individuals
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Aug 25, 2022 -

AutoNation Subaru Arapahoe responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 21, 2022

I have been bringing my vehicles in for service to this dealership for many years. They have always taken care of me and my vehicle. The service is completed efficiently and on time. This time was no diffe More

by Patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Forde
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Aug 26, 2022 -

AutoNation Subaru Arapahoe responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 19, 2022

Austin Forde was very helpful when I took my Crosstrek in for a service recall. I was given a loaner Crosstrek to use while my car was being servocrs More

by Dot
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin, William
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Aug 24, 2022 -

AutoNation Subaru Arapahoe responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 18, 2022

Always best service! Thorough and honest. On time too! Nice employees and clean waiting room. More

by Sommerfamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Aug 23, 2022 -

AutoNation Subaru Arapahoe responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

August 18, 2022

Always polite and accommodating with fast service. The costs are reasonable and the invoices complete. More

by jayork2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Aug 24, 2022 -

AutoNation Subaru Arapahoe responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

August 18, 2022

Always organized, timely and good customer service. We count on AutoNation to put us back safely on the road. More

by Kristis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Aug 24, 2022 -

AutoNation Subaru Arapahoe responded

Hi Kristis, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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