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AutoNation Subaru Arapahoe - Service Center
Centennial, CO
665 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
665 Reviews of AutoNation Subaru Arapahoe - Service Center
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July 27, 2021
I'm giving 5 stars to commend the effort of one person only. Corporate and Arapahoe Subaru were dropping the ball on my issue for months. Austin Forde took over, provided the communication and effort th only. Corporate and Arapahoe Subaru were dropping the ball on my issue for months. Austin Forde took over, provided the communication and effort that was lacking and was key to getting my issue resolved. More
by bd_windham
Employees Worked With
Austin Forde
July 26, 2021
Service reps have kept me informed of progress made in required repairs, provided estimates of when work would be completed, and explained warranty and price options available for a new battery that woul required repairs, provided estimates of when work would be completed, and explained warranty and price options available for a new battery that would be required. More
by thomas smith
Employees Worked With
PRASERTSIN, KANIN
July 25, 2021
I’ve been doing all my Subaru Outback servicing at this dealer since I purchased my car there in 2016, including keeping up with all services during the COVID-19 pandemic, and I’ve always had a very satisf dealer since I purchased my car there in 2016, including keeping up with all services during the COVID-19 pandemic, and I’ve always had a very satisfying experience working with this local team, and Ivplan to keep working with them well into the future. More
by HappySubaruOwner
Employees Worked With
Stephanie Parker
July 25, 2021
My oil change and tire rotation was handled in a timely manner which was nice since I waited in the lounge for the work to be completed. I would have liked more communication regarding the details of the manner which was nice since I waited in the lounge for the work to be completed. I would have liked more communication regarding the details of the job from the service coordinator. Several tires on my 2015 Crosstrek have been replaced at various times and I believe are worn unevenly. His only comment was "everything is just fine." More
by ritasamber
Employees Worked With
Russell Denny
July 24, 2021
Maintenance schedule was arraigned in a timely manner. We showed up and your staff greeted us warmly and the paperwork was done in a few minutes. The maintenance was done in the promised time. Perfect job. showed up and your staff greeted us warmly and the paperwork was done in a few minutes. The maintenance was done in the promised time. Perfect job. More
by michelleuk
Employees Worked With
Tailor
July 24, 2021
Good customer service. Oil change and tire rotation were done in a timely manner. Everyone working at Autonation was helpful and great. Nice waiting area. done in a timely manner. Everyone working at Autonation was helpful and great. Nice waiting area. More
by molly.stewart
Employees Worked With
Chris Turner
July 24, 2021
Terrible experience. Waited 2.5 hours for a scheduled oil change. Techs left oil spots on inside of my car door from their hands. They did not reset any check engine lights, and the cost of the oil change in change. Techs left oil spots on inside of my car door from their hands. They did not reset any check engine lights, and the cost of the oil change increased in price. More
by Rodtschafer
Employees Worked With
Not sure
July 22, 2021
Good customer service. Nice waiting area. Work accomplished quickly and on time. Customer service representative Chris was very helpful explained all work that was needed. accomplished quickly and on time. Customer service representative Chris was very helpful explained all work that was needed. More
by LAX
Employees Worked With
Chris
July 22, 2021
Came for oil change and tire rotation service and after vehicle was ready I discovered in parking lot that tires were not rotated. I went back inside to talk to them and asked to check if oil and filter we vehicle was ready I discovered in parking lot that tires were not rotated. I went back inside to talk to them and asked to check if oil and filter were actually changed. Manager came out and took my vehicle back into the shop for tire rotation. 15 minutes later my car was ready and I was also given a voucher for car wash. As soon as I started driving tire pressure monitor showed that one right front tire had low pressure. I didn't go back inside to waste time and nerves. I discovered a small Philips screw in that tire upon arrival home. Coincidence? Or revenge for the arguing with customer service representatives and accusing technicians of not doing their job right? I will never go to this dealership again even though I still have one more service left that was prepaid at the time when the vehicle was purchased. I don’t trust them anymore and would recommend people going for service/repair to check what they pay for, what is written in the paper given to them and to make sure that the job was actually done. More
by Aleks
Employees Worked With
Taylor Cox, Service Advisor.
July 21, 2021
The service center is awesome! Josh is consistently one of your best representatives. The mechanic was new to me but I would highly recommend him now too! of your best representatives. The mechanic was new to me but I would highly recommend him now too! More
by dreamcatcher5511
Employees Worked With
Josh 5 stars
