AutoNation Subaru Hilton Head

Brought our Outback in for the Airbag recall. The time was just what they said it would be and we had a new Outback to use while our car was serviced. Another great visit with the Peacock Team. was just what they said it would be and we had a new Outback to use while our car was serviced. Another great visit with the Peacock Team. More

The folks at Peacock Subaru go out of their way to ensure customer satisfaction! All repairs were completed in a timely fashion. They even washed my car! customer satisfaction! All repairs were completed in a timely fashion. They even washed my car! More

The service team is friendly, knowledgeable, informed and very professional. They determined the issue with our tire and met the timeframe for completion as promised. very professional. They determined the issue with our tire and met the timeframe for completion as promised. More

Spencer did a great job ordering our new tire and having it shipped from Indiana. Was polite and informative. Will ask for Spencer on our next visit. it shipped from Indiana. Was polite and informative. Will ask for Spencer on our next visit. More

High prices, horrible customer service I contacted the dealership by phone regarding a new 2020 Ascent. Ben offered me $1500 off MSRP. I mentioned that other dealers were offering $4000 o I contacted the dealership by phone regarding a new 2020 Ascent. Ben offered me $1500 off MSRP. I mentioned that other dealers were offering $4000 off MSRP so he asked for links to verify. I sent the internet prices, and Ben refused to move on the price because of the color choice and he said cars were limited due to Covid-19. I called the manager Kevin Madeo, left a voice mail but he did not return my call. I also placed on inquiry online but no one ever responded. After I was repeatedly ignored, I reached out to Vic Bailey Subaru in Spartanburg, SC who not only offered me the same vehicle but took $4352 off MSRP and NO dealer fees. I made the entire deal over the phone and picked up my car a few days later. If you are looking for a new Subaru, please give Vic Bailey a call or send them an email. They want your business and are actually willing to provide customer service, plus their prices can't be beat. Maybe Peacock can take some time to train their employees since they are not busy selling cars or returning calls. More

Worked with Blake and Natalie ..easy to deal with and very patient...they answered all our questions and made the whole process very easy..we are pleased with the whole process.. very patient...they answered all our questions and made the whole process very easy..we are pleased with the whole process.. More

Service-It took four tries to complete the work-over two months. A lot of miscommunication. When it finally happened the problem seems to be resolved. months. A lot of miscommunication. When it finally happened the problem seems to be resolved. More

The staffs have an excellent customer service,very knowledgeable and respectful. I would recommend this dealership to my friends and relatives. Very nice waiting area with lots of snacks. knowledgeable and respectful. I would recommend this dealership to my friends and relatives. Very nice waiting area with lots of snacks. More

Not only was my salesman top notch, the whole dealership was outstanding!! We traveled about 80 miles the day before the Thanksgiving holiday and was caught in traffic causing our arrival to the dealer to b was outstanding!! We traveled about 80 miles the day before the Thanksgiving holiday and was caught in traffic causing our arrival to the dealer to be close to their closing time. This made no difference as we were not rushed in any manner. After speaking with Adam, our salesman, we knew on the test drive that we would be purchasing the vehicle that evening. He and the manager made us feel at home, detailed my vehicle, gased it up, and had us on our way back home. I HIGHLY recommend this dealership for anyone in the market for either a new or used vehicle. Just a complete smooth transaction from beginning to end More

Got to my 1 o’clock appt at 12:45. Told the gentleman I had to be on the road back no later than 2. He said no problem I’d be done no later than 2. Also requested—per the Outback 3.6 manual—synthetic o had to be on the road back no later than 2. He said no problem I’d be done no later than 2. Also requested—per the Outback 3.6 manual—synthetic oil. He said they always use conventional in Outbacks. I asked for Mobile One. He said they had Castrol. I agreed to the Castrol synthetic oil. At 2:35 my car was done. On the receipt it clearly says conventional oil. I explained to the young lady I specifically wanted synthetic. She said that the receipts always say bulk conventional, but she would check in the back to make sure I got the synthetic. Sure enough, she said the techs in the back said I got the synthetic. Sure. So not done in the promised time with the product I wanted per Subaru recommendation. More