AutoNation Subaru Hilton Head

Always feel like a valued customer. Everyone is so nice and concerned for my satisfaction. and concerned for my satisfaction. More

On time beginning to end including wash. $ as presented to me Fixed minor problem. New owners. Much better to me Fixed minor problem. New owners. Much better More

Came for a 60k maintenance which I was told was $600 only to find out now it was over $700 with the new owners. I was greeted by: “I understand you have a coupon” so I guess they knew my name? Said my car wo to find out now it was over $700 with the new owners. I was greeted by: “I understand you have a coupon” so I guess they knew my name? Said my car would be done between 2-3. Got a call back from Spencer around 3 that brake pads needed replacing. Seemed a bit odd as I just had 4 tires put on about 1000 miles before and they didn’t notice it then. $299 for that which is the top of the price range. I had a 25% off coupon that was mailed to me. He told me car would be ready about 4:30. Got there and waited until 5:20 and finally left without my car. Paid $876. Neither of my visits to service offered an update of any maintenance issues or what they did for the amount of $ I paid. Seemed a bit slimy. I just bought my first Subaru but the service is not impressive. I will need to read my invoice to find out what I paid for. Have always had Toyota and Lexus products and service and their service levels are 3 steps above this. I will have a hard time going back. More

They have provided deals I can live with and try to help if at all possible. Service department is great and looks after you while in the dealership. if at all possible. Service department is great and looks after you while in the dealership. More

Very efficient operation. Nice job sanitizing vehicle. Waiting area was comfortable and beverages & snacks available while waiting was a nice touch. Waiting area was comfortable and beverages & snacks available while waiting was a nice touch. More

Fantastic experience, I would definitely purchase from Ben again. The dealership did a wonderful job. Ben again. The dealership did a wonderful job. More

Charles the service advisor is outstanding! We were visitng the Hilton Head Island area and had an issue with a tire. He knew exactly what needed to be done and made it happen. Very knowledgeagble, p visitng the Hilton Head Island area and had an issue with a tire. He knew exactly what needed to be done and made it happen. Very knowledgeagble, professional and excellent communicator. Highl recommend. More

AutoNation Subaru Hilton Head is a very warm and welcoming dealership. We noticed a new red Ascent in the lot and decided to stop to take a look. We looked the car over and were greeted by Ben Thoma welcoming dealership. We noticed a new red Ascent in the lot and decided to stop to take a look. We looked the car over and were greeted by Ben Thomas, Subaru salesman. Ben gave us a quick tour of the car and offered us a test drive which we quickly accepted. The 2022 Ascent is everything Subaru says it is and quite possibly, even more! But this review is about AutoNation Subaru and we were extremely pleased by all aspects of the business. We had been a customer of the previous dealership and had serviced our Outback at AutoNation since they took ownership. From service to sales, everyone makes you feel welcomed and does everything to assure your comfort and satisfaction. Thirsty? There’s water and other beverage choices. Hungry? They’ve got an array of snacks to take the edge off of that hunger and all of it is complimentary. There’s also complimentary WIFI so you can stay up-to-date on whatever you choose. AutoNation Subaru Hilton Head is a first class, first rate dealership with friendly, knowledgeable, staff in a spotless building dedicated to your comfort. We can’t say enough about our salesman, Ben. There was no pressure, just facts, and we were made to feel like family, just dropping in for a visit. The bottom line…the 2022 Crimson Red Ascent now sits in our drive and we couldn’t be happier…with the car, the dealership, and our salesman, Ben! More

I was generally pleased with my service appointment. Advisor Charles Francis was excellent. I have two concerns: 1) The car wash was the worst I have ever seen. My vehicle looks worse than it did be Advisor Charles Francis was excellent. I have two concerns: 1) The car wash was the worst I have ever seen. My vehicle looks worse than it did before being washed. There are smears and streaks all over it. 2) Why is there a $17.05 "Shop Charge for Repair Order?" More

Service reps (Charles and Spencer) are customer oriented and value our business. Service work has always been performed correctly the first time and we never feel like a service that was not neede oriented and value our business. Service work has always been performed correctly the first time and we never feel like a service that was not needed was recommended. More