Subaru of Hilton Head - Service Center

Phone service is horrible no answer went to voice mail . Called two days in a row. Called a salesman Gary went extra mile and went to service and gave message to call me . I had nail in tire so an emergenc Called two days in a row. Called a salesman Gary went extra mile and went to service and gave message to call me . I had nail in tire so an emergency we are retired and on.y have one car. I have never had trouble getting service dept to answer their phone have been to 3 different Subaru dealerships. Once I got there the service was great ended up being a great experience all employee’s very helpful gave me card to call direct next time. Dealership very clean and waiting area very nice. Need a receptionist would solve problem my opinion!! This was my first experience with this dealership new to area moved from Greenville SC. At first with PHONE service I would never go back ! But Charles Francis assured me would never happen again ! More

The person who greets you and explains what you need in service is excellent. He is polite, friendly and very professional. service is excellent. He is polite, friendly and very professional. More

There hasn’t been a single time I have had my car serviced that Charles the service representative hasn’t addressed me by name walking into the dealership. It makes me feel so valued that he remember serviced that Charles the service representative hasn’t addressed me by name walking into the dealership. It makes me feel so valued that he remembers my name. Also, he goes out of his way to make sure my needs are taken care of, and always with a smile. More

The Service advisor Charles Francis is outstanding and one of the reasons that I have my car serviced there. From the moment I pull in I'm hope he is working that day. The work done by the techs is alway one of the reasons that I have my car serviced there. From the moment I pull in I'm hope he is working that day. The work done by the techs is always 5 Stars. It is great that you can have someone explain to you what is needed and not pushing for service that is now needed. That is why I have all of work done here and not where I live for the other 9 months of the year. Great Great More

I’ve had nothing but good experiences here. From purchasing my used vehicle to service, I receive individualized care and quick service. purchasing my used vehicle to service, I receive individualized care and quick service. More

They go above and beyond on everything. Plus they are helpful with referrals and recommendations that are car related if something is needed outside their dealership. Forgot to send a special thanks t helpful with referrals and recommendations that are car related if something is needed outside their dealership. Forgot to send a special thanks to Steve with all the previous help and research he did on my steering wheel getting replaced . Plus the other guys that have helped with knowledge of seat covers , tinting etc…. We have never been disappointed with this this dealership. More

The service was quick. They answered all my questions. Nice waiting area. Vry helpful and FRIENDLY service agent. Nice waiting area. Vry helpful and FRIENDLY service agent. More

Had the recall for the starlink system in our Forester. Upfront they made it clear it would take at least two and half hours. Kept me updated and the dealership is comfortable. Had my laptop and they have Upfront they made it clear it would take at least two and half hours. Kept me updated and the dealership is comfortable. Had my laptop and they have good Wi-Fi, so I was able to do my business. Work was completed to my satisfaction. Good people, have had most of my service done there. Highly recommend! More

I have had dealings from their sales personnel to their service personnel and everyone has been helpful and friendly. Just went in for routine service on my Subaru and it was quicker then the time they had service personnel and everyone has been helpful and friendly. Just went in for routine service on my Subaru and it was quicker then the time they had given me. More

Went for service. Very responsive and helpful, everyone extremely friendly and helpful. Service was completed when promised. They kept me in formed about the service and called as soon as it was completed. extremely friendly and helpful. Service was completed when promised. They kept me in formed about the service and called as soon as it was completed. More