AutoNation Subaru Roseville

Excellent service! Saved me money on several issues, including giving me a loaner (Enterprise) which allowed me to take care of business while my car was in the shop! Super courteous and professional. including giving me a loaner (Enterprise) which allowed me to take care of business while my car was in the shop! Super courteous and professional. More

Trouble getting loaner but they made up for it with comped service instead of just a "sorry". All visits to service visits have been good so far. comped service instead of just a "sorry". All visits to service visits have been good so far. More

This dealership was very helpful despite the low inventory they had at the time of my purchase, the person helping me (Emanuel) was very helpful and answered all of my questions regarding the vehicl inventory they had at the time of my purchase, the person helping me (Emanuel) was very helpful and answered all of my questions regarding the vehicle and even helped me decide between two vehicles that were in the same price range by giving me pros and cons about each one. They offered a more than fair trade in value for my car and helped me a lot with the down payment for my new vehicle and I have no complaints about this dealership other than Emanuel being the only person who decided to help me. More

We have always had a great experience at the AutoNation Subaru! The staff is always courteous, friendly & helpful. Our Service Advisor Jason is great and always ensures that we are satisfied! Subaru! The staff is always courteous, friendly & helpful. Our Service Advisor Jason is great and always ensures that we are satisfied! More

My wife and I had a good conversation and the staff was very helpful. We love our new Subaru! Michael spent time with us to show us everything the car has to offer. very helpful. We love our new Subaru! Michael spent time with us to show us everything the car has to offer. More

I've never been disappointed with this dealership. My service advisor Cody always greets me at my car with a walk around and then on to his station. He takes time to answer my questions as to why I shou service advisor Cody always greets me at my car with a walk around and then on to his station. He takes time to answer my questions as to why I should have this or that looked at and fixed if needed. I feel an honesty about this dealership which brings me back to them. More

The service department is very unprofessional. No follow through, no communication. Service Manager desperately needs customer service training. I lived out of state when I purchased my 2021 Legacy. Once through, no communication. Service Manager desperately needs customer service training. I lived out of state when I purchased my 2021 Legacy. Once I moved here I started bringing my Legacy to this dealer for service. I began having issues with the radio freezing, sometimes the radio would be on and all of a sudden no sound even if I changed stations. Sometimes the display screen would just sit and spin. I started getting warnings to stay alert or to keep my eyes on the road when I was looking at the road. I took the vehicle in and they tried to duplicate the issues but could t. The issues were intermittent. They had just updated the software (which made the issues worse) so the tried resetting the system etc. a couple of days later the issues happened again. I called Lacey and left her a voicemail which was never returned. I then called the Service Manager, Mike, and told him what was happening. When I told him Lacey had not returned my calls and asked what kind of customer service that was he said that was something she would have to answer. He wanted me to bring my car in again (30 minute drive one way) which I reluctantly did. I explained that I realized the issues were intermittent making diagnosing more difficult however I should not have to drive and make payments a brand new expensive carvthat wasn’t working properly. His solution was to keep driving it until the system completely stops working and said that he has a “2020 Outback that has intermittent issues and that’s what he’s doing”. Not acceptable! I finally resorted to taking videos of the issues when they occurred. They reviewed but said they still could t do anything. More