AutoWest Subaru - Service Center

I have a 2017 Forester which I purchased at the Roseville dealership. This is my third Subaru Forester. I have always been very pleased with their service department and staff. I was surprised on my last vis dealership. This is my third Subaru Forester. I have always been very pleased with their service department and staff. I was surprised on my last visit, on Wednesday, May 25th. In January 2022 my car was in the service department for a repair……..the key would get stuck in the ignition after turning off the car. I learned this was not an unusual problem. The repair was done and I was pleased. Last week it happened again. I contacted the dealer and set up an appointment. As usual the staff was polite.I dropped the car off about 9:15 and was told it would be ready about 4:00 pm. I asked if I could get a ride home as I have in the past (I live about 10 miles from the dealership). I was told they could take me home but not bring me back. Since I live alone that is a problem. Fortunately, I was able to find a friend to drive me back in the afternoon. I am disappointed with this new policy, especially since I purchased my car from their dealership. And this repair is most likely a “recall” issue. I still am happy with the service and staff at Roseville Subaru but am disappointed that a long time customer who has all their servicing done at this location , needs to find their own transportation to and from the dealership, especially if they live alone. Sharlene Zielinski More

Helpful and cordial employees. gave me different options how to solve the issue with my side mirror gave me different options how to solve the issue with my side mirror More

I decided to try the new “drop in“ for an oil change instead of making an appointment this week. I was a little concerned that it might take longer without an appointment. It turned out great… They wer instead of making an appointment this week. I was a little concerned that it might take longer without an appointment. It turned out great… They were very timely, very helpful, got me in an out quickly, and I was able to sit in their air-conditioned lounge and have a cup of coffee while I waited. I More

From dropping off the car until picking it up I was kept informed if the service process throughout. The cost was what was estimated with no surprises. informed if the service process throughout. The cost was what was estimated with no surprises. More

Cody always gives me excellent service, making sure I know every detail so I can make a decision. know every detail so I can make a decision. More

I was very pleased with the service I received, very quick and started on time! quick and started on time! More

I knew I wanted to purchase my car when the lease was to end, but it all got taken care of during my scheduled 24,000 mile service this week. So that’s 2 things off my to do list! Thanks! end, but it all got taken care of during my scheduled 24,000 mile service this week. So that’s 2 things off my to do list! Thanks! More

I was met on time for my car service. My advisor Cody is always great. He is pleasant an courteous. I was in early, so my car was done quickly freeing up the rest of my day. During my My advisor Cody is always great. He is pleasant an courteous. I was in early, so my car was done quickly freeing up the rest of my day. During my service, a nail was discovered in one of my tires. It was removed and patched. In addition another issue was addressed, for which I will need to take my car back and leave for the day. Things were explained well and my questions answered. More

Heather was very pleasant to work with. She saw to it that I was comfortable during my wait for service. The maintenance staff insured my wait was as short as possible and took great care She saw to it that I was comfortable during my wait for service. The maintenance staff insured my wait was as short as possible and took great care with my car. More

I was pleased from the check in, pricing and service for my recent oil/filter change. Even got a car wash which my car really needed. my recent oil/filter change. Even got a car wash which my car really needed. More