AutoWest Subaru - Service Center

Cody Pickenpaugh was terrific. My wife's Subaru Impreza battery died and Cody was able to get me in fast and also apply a discount on the purchase of the battery. It was installe My wife's Subaru Impreza battery died and Cody was able to get me in fast and also apply a discount on the purchase of the battery. It was installed and tested all within 90 minutes. Great job! More

Mike and Raj are the best! !! Wonderful customer service. Thank you for letting me vent about an irritating and ongoing problem with my Subaru and your good faith efforts to !! Wonderful customer service. Thank you for letting me vent about an irritating and ongoing problem with my Subaru and your good faith efforts to fix the problem. Let's hope all is well now. More

Brought my car in for an infotainment update and oil change/tire rotation. Was told it would take a few hours because of the update, which I was fine with. Dealer took the full time, said it was updat change/tire rotation. Was told it would take a few hours because of the update, which I was fine with. Dealer took the full time, said it was updated however it was not. Disappointed in the service and no remedy after talking with dealership More

Always of the upmost in professionalism at this Subaru dealer. Took me on time and charged the battery for no fee. dealer. Took me on time and charged the battery for no fee. More

I was quite pleased with the routine oil change and safety check. I suggest, though, if key fob is removed from the customer's key ring (so fob will fit on processing rack in service area) that the cu safety check. I suggest, though, if key fob is removed from the customer's key ring (so fob will fit on processing rack in service area) that the customer be notified as to where the key ring is placed. I had some anxious moments when I saw that my key ring was no longer attached to the key fob, and had to return to the dealership to find out what had happened. More

Very disappointing experience with recent November, 2022 major service and repair, particularly on the repair item. I was advised that my 2011 Legacy's large lower front control arm bushings had worn out an major service and repair, particularly on the repair item. I was advised that my 2011 Legacy's large lower front control arm bushings had worn out and needed replacement at a cost of nearly $978. Before picking up the car the following day I called another local dealership to check their pricing for the repair. Not only was their price much lower at $800, but the Service Advisor said he would also recommend replacing the small control arm bushings at the same time for $58 more in order to save duplicating the labor expense at a later date when the small ones fail. Although AutoNation matched their price, I'm left with a sinking feeling and the extremely disappointing prospect of having to duplicate a very costly expense in the near future when it could have been avoided. The takeaway is it pays to check around before authorizing a major repair, not only for pricing but to make sure you are getting the best advice about the repair. Sometimes we learn the hard way, but I do not plan on making the same mistake twice and plan to use the other dealership in the future after having been an AutoNation Subaru Roseville customer since 2018. More

The service department does a great job with my car. Cody is always professional and courteous and I enjoy taking my outback there. Cody is always professional and courteous and I enjoy taking my outback there. More

It was a nice experience the service I received was wonderful. Cody gave me outstanding service. wonderful. Cody gave me outstanding service. More

Good morning . Cody pickingpaugh was my service person . He was very polite, very generous., I was done in closed 2 hrs . I am happy for the service. Thank you. Hav Cody pickingpaugh was my service person . He was very polite, very generous., I was done in closed 2 hrs . I am happy for the service. Thank you. Have a blessed day. More

Courteous, professional, and helpful. I did not feel like they were trying to sell me extra services. I did not feel like they were trying to sell me extra services. More