AutoWest Subaru - Service Center

This time I called a few weeks ahead to see if Autonation did windshield replacements, and if so, to make an appointment to get my cracked windshield replaced in addition to the regular maintenance service. did windshield replacements, and if so, to make an appointment to get my cracked windshield replaced in addition to the regular maintenance service. I was called by my service advisor late in the afternoon the day before my appointment, to tell me that windshields must be ordered ahead of time and that he doesn't get notified of the work to be done until 3PM the day before a given appointment. I was frustrated because I had made the appointment weeks earlier, I'd already made arrangements for the trip down, and I didn't know what I should have done differently to ensure the replacement windshield would be installed when I arrived. This is not the first time I've made an appointment for specific work to be done, only to discover that the parts needed for the work would not be available for installation on the day of the appointment. On the upside though, my advisor kindly gave me contact information for a local third party for an after-market windshield. It will be a while before I can dedicate another day to getting the windshield replaced as my schedule is pretty full, but at least I know who to call when I get the time. More

You may have to wait a bit, but they go the extra mile. The people that work there- like Raj are really nice mile. The people that work there- like Raj are really nice More

Excellent service from the Subaru service center is a big reason for buying a Subaru in the first place. Thank you Jason. reason for buying a Subaru in the first place. Thank you Jason. More

Great customer service! Thank you Raj! Lounge is kept clean and sanitized. Employees are attentive and friendly. clean and sanitized. Employees are attentive and friendly. More

Heather was fantastic, helpful, efficient while also friendly. Sine my car service needs were delayed during covid though I tried to get it addressed, Heather insures I didn’t have to pay again for the friendly. Sine my car service needs were delayed during covid though I tried to get it addressed, Heather insures I didn’t have to pay again for the evaluation. They really good great car of me! More

All employees are kind and courteous especially Lacey who handled my service appointment. Great job handled my service appointment. Great job More

Friendly staff that does good work. Clean and pleasant facilities. Service always done well. Highly recommended! facilities. Service always done well. Highly recommended! More

The Rep, Raj, listened to my concerns, took notes, and followed up with a thorough diagnostic look at the car. He made an outstanding effort to get me transportation to and from my home. He also has a v followed up with a thorough diagnostic look at the car. He made an outstanding effort to get me transportation to and from my home. He also has a very good sense of humor. Otherwise I couldn't have taken the car in. More

The service rep and auto techs work well together and are in constant communication with each other and with the customer. They are excellent at relaying information about the vehicle via phone and or t are in constant communication with each other and with the customer. They are excellent at relaying information about the vehicle via phone and or text. Service is complete right down to a complimentary car wash. More

The service and customer service was excellent. I will continue to get my car serviced there. Providing transportation to prevent waiting there was very important to me. continue to get my car serviced there. Providing transportation to prevent waiting there was very important to me. More