AutoWest Subaru - Service Center

I brought my 2010 Forester in for service because it was making a whine noise and the check engine light was on and i needed an oil change. After reviewing the car it was determined the catalytic converter making a whine noise and the check engine light was on and i needed an oil change. After reviewing the car it was determined the catalytic converter was bad, the sensors in the tires for air pressure needed changing, the front end alignment was needed, the brakes needed work, the tires were worn, the brake fluid needed flushing, the power steering fluid needed flushing and the front end bushings needed replacement. all at a cost of $8,000. I told Raj to do the catalytic, the bushings, the alignment, and the oil change. the cost was determined to be $3900. Parts had to be ordered. 9 days later parts came in wrong.and the correct parts were $2000 more. You had my car for two weeks. I picked it up last night. The whining sound that I mentioned when I dropped it off was louder than it was when I dropped it off. Im blown away that your mechanic could analyze the vehicle for dirty fluids yet miss the ungodly whining sound in the engine. Of course I picked it up last minuet when you closed so I couldn't give it back. I paid $6280 and my car wasn't fixed.. More

Awesome customer service; Cody is the best advisor, never pushes anything you don't need and clearly explains the details. Love the waiting hall, clean and friendly location. never pushes anything you don't need and clearly explains the details. Love the waiting hall, clean and friendly location. More

They take care of me and my Subaru Crosstrek. They have great prices and costumer services. Thank you for all your employees do. They have great prices and costumer services. Thank you for all your employees do. More

I am extremely happy with Raj, my service adviser at Subaru. Raj is very knowledgeable and friendly. He kept me informed every step of the service process. I will be visiting them again. Subaru. Raj is very knowledgeable and friendly. He kept me informed every step of the service process. I will be visiting them again. More

Very happy with the service that I received at Subaru. Heather was extremely helpful guiding me through a process to address my battery problem, providing phone numbers to assist me in getting proper pape Heather was extremely helpful guiding me through a process to address my battery problem, providing phone numbers to assist me in getting proper paperwork initiated. SO impressed with the follow-thru and updates on my Forester. Even though it took longer than expected, the work was outstanding. More

Sales was great when we bought the car, service is lacking terribly, poor response time. Had a tire leak, dropped off the car 2 hrs prior to our 11:30 appt time. At 1 pm received a video of the tire l lacking terribly, poor response time. Had a tire leak, dropped off the car 2 hrs prior to our 11:30 appt time. At 1 pm received a video of the tire leak and told we need 4 new tires. Called and left a message. No response til almost 6pm. He told us it would take a couple days to get the tires, but hecwould check with parts at 9 am. We called at 9 am no call back. Went to the dealership at 1:45 to be told he hadn't had time to check his messages. Picked up our car and went to Schwabb . We will go to another dealership for service. This is not the first time with service here. More

Cody and staff continuously provide excellent service. My "go to" place for service and highly recommend them to other potential customers. My "go to" place for service and highly recommend them to other potential customers. More

Cody and his team provided solid and friendly service, which helped me tremendously. Thank you which helped me tremendously. Thank you More

Always excellent service! !! The service team is always welcoming and honest, never recommending unneeded repairs. And of course Subaru's are amazing vehicles.... !! The service team is always welcoming and honest, never recommending unneeded repairs. And of course Subaru's are amazing vehicles.... More

Need more lender cars. Waited 27 days for a lender car and had medical care postponed. Waited 27 days for a lender car and had medical care postponed. More