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AutoNation Subaru Spokane Valley - Service Center
Spokane Valley, WA
271 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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271 Reviews of AutoNation Subaru Spokane Valley - Service Center
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May 19, 2025
I took my 2013 Subaru Crosstrek XV in for the Shift Plate Guide. I also ask to check my transmission. I have a very good used car warranty. When trying to check the computer for codes on the transmission Guide. I also ask to check my transmission. I have a very good used car warranty. When trying to check the computer for codes on the transmission they had no communication with the computer when they plugged into it. They said the ECM was bad. They put a new ECM in that did not fix the problem. So then they said it needed a wiring harness. They want $1,027.66 over what the warranty company will pay for the shift plate and the ECM. They wanted another $1,800.00 for the wiring harness. I said no rap it up and I will take it somewhere else. They send me out I find later running on the old ECM with it hanging by the wires with the new ECM in place and never programed. So they make me pay for a miss diagnosis and sent me out the door with an incomplete repair. I took it back and said I want my money back for the work they did not do. They said they would repair it. What a joke. I would never take anything to these people. More
by dlaw
Employees Worked With
Service Writer
May 08, 2025
They offered me a shuttle to take me home since the recall items would take all day. When the car was ready, they texted me and arranged for the shuttle to pick me up. They treated me with respect and recall items would take all day. When the car was ready, they texted me and arranged for the shuttle to pick me up. They treated me with respect and didn't try to pressure me to purchase anything. They gave me suggestions on things that might need attention. Overall, it was the best experience I've had with a dealership! More
by akrahnkeller
Employees Worked With
Jacob did the work and Ryan drove the shuttle
April 06, 2025
excellent service, Joseph is a great help with items the car may need, no pressure to add these items if I did. to wish to. Very thorough, professional, great attitude and very clean show room and waiting car may need, no pressure to add these items if I did. to wish to. Very thorough, professional, great attitude and very clean show room and waiting are. Interacting with James also makes wait time go by, James continues to provide quality customer service. More
by customer
Employees Worked With
Joseph (joey) and James
March 20, 2023
My car has been in service since Dec, 2022! Daughter had 1 phone call answered, '(it needs this',bah bah)'. I have left 30-40+ voicemails to call me. NOTHING! ITS STILL THERE! I went in person, Daughter had 1 phone call answered, '(it needs this',bah bah)'. I have left 30-40+ voicemails to call me. NOTHING! ITS STILL THERE! I went in person, 7:55am, 1st in line. New service manager. Can't find paperwork. Sends out mech to do quick estimate- more than cars work. BUT. No replacement part available til Apr/May. Maybe. So I talk to Salesman, Joey. Nice guy. I ask him to call me later to see what they can do to credit me towards a newer Outback. Have never heard back from ANYONE! Ps- other bad reviews are instructed to call GM. It's the same phone number as I've left numerous voicemails, that never get returned. More
by Miss Shirley
Employees Worked With
New Service manager, Joey in Sales
January 23, 2023
Absolutely dismal customer service! Getting them to even pick up the phone takes an act of God. Once your car is in the shop they won't make good on any of the timelines or expectatio Getting them to even pick up the phone takes an act of God. Once your car is in the shop they won't make good on any of the timelines or expectations that they set. They will process a partial "repair" and will give you back the vehicle with the exact same symptom for which you originally brought it in. I ultimately had to take my vehicle to another Subaru dealer to get the correct diagnosis and repair. More
by 234387
Employees Worked With
Jeremy Kargol
