AutoNation Subaru West - Service Center

Past visits were not good. The most recent visit was great. Jennifer was responsive and listened to my issues. The most recent visit was great. Jennifer was responsive and listened to my issues. More

Annsley was excellent. She was very clear about what work needed to be done and went the extra mile to ensure it was covered by Subaru’s warrant. I had a very good experien She was very clear about what work needed to be done and went the extra mile to ensure it was covered by Subaru’s warrant. I had a very good experience. More

We've been loyal to this service dept for nearly 8 years now, but they may need to review how they handle appointments and communication. I dropped the car off for 9am appointment, basic oil change, rep now, but they may need to review how they handle appointments and communication. I dropped the car off for 9am appointment, basic oil change, rep said about 2 hours. I got a Lyft to work (nice feature) but by 2pm had not been called. I called 3 times before getting through to anyone, he put me on hold, then the next person said they're still working on it, and recommended additional items. When I questioned why it took 5 hours to even consult me, he said they "got busy" and said that since I dropped it off (instead of sitting there waiting), they entered it as "need it by closing." I hitched a ride back to the dealer, then waited a bit longer. No one on the service team commented or apologized for how long it took. I get it, things happen, but why take appointments if you aren't prioritizing them throughout the day? We currently own 2 Subaru's, both purchased there, and they could easily have known we're regular customers. More

Very easy to make appointments or drop your car off in the morning and have it by evening. Check in agents are very helpful and polite. Very prompt about letting you know when your car is ready. the morning and have it by evening. Check in agents are very helpful and polite. Very prompt about letting you know when your car is ready. More

Service at West Colfax Dealership, even through the construction they had First-Class Service. Thank you for taking care of Subaru Ascent in a timely oil change and always friendly and professional! construction they had First-Class Service. Thank you for taking care of Subaru Ascent in a timely oil change and always friendly and professional! More

AutoNation Subaru West is the best dealership. I have bought 4 Subarus there. My service tech was Kyle (13551). He was polite, friendly, and helpful. I have full confidence in this dealership. I have bought 4 Subarus there. My service tech was Kyle (13551). He was polite, friendly, and helpful. I have full confidence in this dealership. More

One of my tires had a buldge. I drove to Autonation, where all tires were replaced. I drove to Autonation, where all tires were replaced. More

Professional and timely repair of what could have been a really bad and costly situation. Much appreciated! really bad and costly situation. Much appreciated! More

The staff was friendly and helpful . I have always had a positive experience when I have my car serviced. I also purchased my car ther and was treated very fairly. I have always had a positive experience when I have my car serviced. I also purchased my car ther and was treated very fairly. More

Excellent professional service even while under construction! Comfortable waiting room with coffee and donuts and internet construction! Comfortable waiting room with coffee and donuts and internet More