AutoNation Subaru West - Service Center

I regularly bring my car here. Last time I was in was in March and I specifically asked about my brakes because they seemed to be at the end of their life. I was reassured they s Last time I was in was in March and I specifically asked about my brakes because they seemed to be at the end of their life. I was reassured they still had a lot of life left. I was not quite due for my oil change but called early due to my brake concern again. This time I was informed not only the brakes pads were completely gone and all 4 needed replaced but the rotors were completely ruined in the rear and needed resurfacing in the front. Seems unlikely that they could deteriorate that severely in less than 6000 miles and 6 months. I am guessing the mechanic in March did not do his job properly. His error cost me a lot of extra money. I will not be going back because I have lost all trust and faith in their service department. I would only be giving 1 star if that based on my faith in the mechanic. The reason they got 2 was due to the lady at the desk she was good, not great but good. More

I had an appointment for an oil change and was told the wait would be 90 minutes. It was finished in 45, including a free safety inspection! wait would be 90 minutes. It was finished in 45, including a free safety inspection! More

Service department is absolutely great at what they do regardless of who the service writer is. They are fantastic at helping keep my car in tip top shape so I can keep it on the road for years to come. regardless of who the service writer is. They are fantastic at helping keep my car in tip top shape so I can keep it on the road for years to come. More

Located & fixed problems. . not done in one day was problem for me. The car was taken in at 9:30 am. Work not completed by 5:00 pm. I had to make new arrangements to have someo . not done in one day was problem for me. The car was taken in at 9:30 am. Work not completed by 5:00 pm. I had to make new arrangements to have someone to take me out the next day to pick up the car. That was a problem and I was very annoyed. More

The day before I was leaving for a trip, I suddenly had problems with my keyless entry not locking and the alarm going off each time I opened my car door. I drove to the dealership about an hour or so befo problems with my keyless entry not locking and the alarm going off each time I opened my car door. I drove to the dealership about an hour or so before their service center closed. I did not have an appointment. However, the service person who helped me saw how panicked I was and made sure my car was seen. She then gave me her AutoNation email as a contact in case I had any further issues. I have had three Subarus from this dealership since 2001. It has always met my service needs above and beyond expectations. I would not purchase a car anywhere else and have sent many friends to AutoNation Subaru West fo their vehicles! More

I've been very happy with AutoNation. They are approachable - an important characteristic in a dealer, and they don't try to push service for items that are still performing well. They are approachable - an important characteristic in a dealer, and they don't try to push service for items that are still performing well. More

Great customer service there. Took my car for an oil change and an alignment. The employees there are always friendly and make you feel comfortable while waiting. Great experien Took my car for an oil change and an alignment. The employees there are always friendly and make you feel comfortable while waiting. Great experience and Luke was awesome. More

Clean facility, even in the midst of construcion! And the team is trustworthy and courteous always! And the team is trustworthy and courteous always! More

I recently had my Crosstrek serviced at Auto Nation West and couldn't be happier with the fast and friendly service that I received. You can be sure that I will be back again for the service on my Outback and couldn't be happier with the fast and friendly service that I received. You can be sure that I will be back again for the service on my Outback as well. Always service with a smile. More

Fast, courteous service. Pleasant waiting area. Gave me a thorough explanation of the problem and how they fixed it under warranty. Pleasant waiting area. Gave me a thorough explanation of the problem and how they fixed it under warranty. More