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AutoNation Subaru West - Service Center

Golden, CO

4.7
715 Reviews

715 Reviews of AutoNation Subaru West - Service Center

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September 13, 2022

I've been to this service center in the past and they have never done as poor a job as this time. I had damage to the interior of my car as well as the tech did not clean-up after himself, found pieces More

by iweejun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Annesly
Sep 18, 2022 -

AutoNation Subaru West responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (303) 578-6120 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

Sep 18, 2022 -

iweejun responded

One of your service people has communicated to me that the damaged parts can be repaired. Why would I want to bring my car back to have further damage done. In order to replace what is damaged you will have to more than likely take the dash or console out again. While I am not happy with the damage caused, I do not want more.

September 12, 2022

Made the appointment, late night drop off of the car in, and received a call when the job was done. Effortless on my part. More

by onesandybeach4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Clements
Sep 16, 2022 -

AutoNation Subaru West responded

Hi, we are very happy we could provide you with a positive experience! Drive safe, and we'll see you on the road.

September 10, 2022

Very professional, fair, and showed me what was wrong with my car. Sad I had a few things broken (expected), but felt I was in good hands More

by lining_titanic0z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug maybe?
Sep 14, 2022 -

AutoNation Subaru West responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 09, 2022

It was confusing where to enter for my service, since there was construction going on. But, the friendliness of the staff was great. I trust that my car is well taken care of. More

by gaylelovejoy7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dunham
Sep 13, 2022 -

AutoNation Subaru West responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 09, 2022

Always on time and friendly complete disclosure on your repairs short wait times and makes things easy More

by crobertwebb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t recall
September 09, 2022

Great customer service. Everyone was friendly and helpful. They answered all my questions and made sure I understood everything they needed to do with the car. More

by HollyFoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Ashton
September 08, 2022

I’ve used this dealership exclusively for my Subaru maintenance. Always friendly and fair. Last week I went in for break check. I arrived very early for my appointment but Jon happily checked me in, ex More

by Mountain Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon
Sep 12, 2022 -

AutoNation Subaru West responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 07, 2022

Easy to make an appointment, and change it if necessary. Service is great, people are friendly and helpful. I appreciate the email reminders when service is due. I feel confident that work was done well More

by PFetch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I think his name was Fidel
Sep 12, 2022 -

AutoNation Subaru West responded

Hello there! Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

September 06, 2022

Since the Dealership is under construction, it was confusing as to where to enter for service More

by jolineblack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember his/her name
Sep 11, 2022 -

AutoNation Subaru West responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

September 05, 2022

I have bought two vehicles over the past five years from this dealership because of the Service Department's care of a 1993 Subaru I owned when I first moved to Colorado in 1996. Ownership of the dealership More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Sep 09, 2022 -

AutoNation Subaru West responded

Hello Jim, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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