AutoNation Subaru West - Service Center

Staff was ready for my appointment (Opening at 7:00 AM). Agent listened to my need to have appointment completed by 8:45 so I could make a doctor's appointment at 9:00. (My goof - need to ask Subaru how l Agent listened to my need to have appointment completed by 8:45 so I could make a doctor's appointment at 9:00. (My goof - need to ask Subaru how long an appointment takes so I can do doctor appointment scheduling better, not so close. I also need to remind myself and Service that I have a maintainence plan, at time I set up appointment. When I picked up Key Fob, ordered ahead, because Auto Nation's key grinder had been down, agent said he would mail key to me as soon as grinder was up, and I got it 3 days later. Thank you. Your quality service is why I drive 390 miles round trip for my service. One comment: sometimes when I have called to set appointment or with a question (@key fob cost) phone answering sometimes takes - let's say - quite a while. I know staffing may have been limited due to Covid, etc. My bank has a phone service (on recording) whereby they take my number and put me in the caller que, and call me back. Just a suggestion. More

I always have positive encounters with AutoNation Subaru West, from the day I purchased my brand new 2015 Subaru Outback right up to today when I went there for a regular service and oil change. Best people West, from the day I purchased my brand new 2015 Subaru Outback right up to today when I went there for a regular service and oil change. Best people/company ever and I highly recommend them! More

Everyone was very friendly and helpful. Grateful for respect that was shown for a woman in her senior years. Grateful for respect that was shown for a woman in her senior years. More

Great experience with the service department when I brought in my Forester for its regular maintenance at 12,000 miles. Had an appointment and was in and out in a timely manner, just over an hour. Fri brought in my Forester for its regular maintenance at 12,000 miles. Had an appointment and was in and out in a timely manner, just over an hour. Friendly and helpful staff. Clean and pleasant customer waiting room. Overall, a great experience. More

The Service manager put in extra effort to make my AC repair covered under warranty even though my car technically had too many miles. This saved me hundreds of $s. repair covered under warranty even though my car technically had too many miles. This saved me hundreds of $s. More

ANSW is THE BEST Service Dealership I have ever dealt with. They always "go the extra mile" and their staff is wonderfully courteous. They service 2 Subaru's for our family and keep them in excellent c with. They always "go the extra mile" and their staff is wonderfully courteous. They service 2 Subaru's for our family and keep them in excellent condition. Robert Denver More

Always good, honest service. Have purchased several subarus from them and continue to get service when need. Do wish they would not need to change my seat position during service Have purchased several subarus from them and continue to get service when need. Do wish they would not need to change my seat position during service, but guess that is need at times. More

Good service and easy to get an appointment. Comfortable waiting area. I have always had good service. Comfortable waiting area. I have always had good service. More

Setting up the appointment was easy to schedule online and the service was professional, friendly and efficient. I’m very happy with the service. and the service was professional, friendly and efficient. I’m very happy with the service. More

AutoNation West is amazing! Their honesty, communication and care for you and your vehicle is amazing. Jennifer M. is such an awesome person to see there. She is aways so helpfu Their honesty, communication and care for you and your vehicle is amazing. Jennifer M. is such an awesome person to see there. She is aways so helpful, happy and kind! I'll always bring my Subaru to there! More