AutoNation Subaru West - Service Center

I thought it took a very long time to do the simple service. I had the first appointment of the day and was first in line for an oil change and rotate the tires. Took two hours snd 15 minutes. The se service. I had the first appointment of the day and was first in line for an oil change and rotate the tires. Took two hours snd 15 minutes. The service was good just took a long time. More

Easy to schedule an appointment. Communication during service was excellent. Veryone was friendly and I was given an approximate time of completion ahead of time with reason why, whi Communication during service was excellent. Veryone was friendly and I was given an approximate time of completion ahead of time with reason why, which I appreciated. More

Prompt, accurate, don't push to upsell me and discuss options with me appropriately. I appreciate being treated fairly and as an informed consumer. Also they are very neat! options with me appropriately. I appreciate being treated fairly and as an informed consumer. Also they are very neat! More

Very professional and great communication. Service representative was knowledgeable and answered all questions. I always trust this service department Service representative was knowledgeable and answered all questions. I always trust this service department More

Took car in for recall. Made appt online which was easy BUT trying to reach service advisor or get return call was impossible. I wanted to make sure they had on hand any par Made appt online which was easy BUT trying to reach service advisor or get return call was impossible. I wanted to make sure they had on hand any parts/software for the recall before driving all the way over in rush hour traffic. I made four different calls at varying times during the day and could only listen to interminable Subaru ads while waiting for a person. One time reached a service advisor who said she'd look into it and put me on hold when I was immediately cut off. Twice I chose the option of a call back (and not "lose my place in the queue) and I never heard back. Finally, I left a recorded message to please text me back to tell me if they had everything needed for the recall work. Then 24 hours later as I'm driving away from the dealer after the two hour recall work (yes, I took a chance and went anyway), I get a text from "Jonathan" at the dealership, not with the answer I needed, but with the text saying I had requested a text from the dealership and was this OK to text me! So the work went fine but woe to anyone trying to reach this dealer on the phone or get a response. I even tried the online chat service they offer but, of course, it was only for scheduling and it couldn't answer my question. It recommended calling the service department!! More

I had urgent transmission problems. AutoNation Subaru West worked on it promptly, got everything fixed well, and the Subaru warranty paid for it. AutoNation Subaru West worked on it promptly, got everything fixed well, and the Subaru warranty paid for it. More

Good communication from the dealership and working with Subaru of America to figure out my situation. However, I am not super satisfied with work done, as I payed for what they said would fix the vehicle a Subaru of America to figure out my situation. However, I am not super satisfied with work done, as I payed for what they said would fix the vehicle and then the same problem occurred as soon as I got home. Meanwhile they told me they were unable to reproduce it after a week at their shop. More

Staff was ready for my appointment (Opening at 7:00 AM). Agent listened to my need to have appointment completed by 8:45 so I could make a doctor's appointment at 9:00. (My goof - need to ask Subaru how l Agent listened to my need to have appointment completed by 8:45 so I could make a doctor's appointment at 9:00. (My goof - need to ask Subaru how long an appointment takes so I can do doctor appointment scheduling better, not so close. I also need to remind myself and Service that I have a maintainence plan, at time I set up appointment. When I picked up Key Fob, ordered ahead, because Auto Nation's key grinder had been down, agent said he would mail key to me as soon as grinder was up, and I got it 3 days later. Thank you. Your quality service is why I drive 390 miles round trip for my service. One comment: sometimes when I have called to set appointment or with a question (@key fob cost) phone answering sometimes takes - let's say - quite a while. I know staffing may have been limited due to Covid, etc. My bank has a phone service (on recording) whereby they take my number and put me in the caller que, and call me back. Just a suggestion. More

I always have positive encounters with AutoNation Subaru West, from the day I purchased my brand new 2015 Subaru Outback right up to today when I went there for a regular service and oil change. Best people West, from the day I purchased my brand new 2015 Subaru Outback right up to today when I went there for a regular service and oil change. Best people/company ever and I highly recommend them! More

Everyone was very friendly and helpful. Grateful for respect that was shown for a woman in her senior years. Grateful for respect that was shown for a woman in her senior years. More