AutoNation Subaru West - Service Center

I checked in early before my appointment. I ended up having to wait 2 hours to get an oil change, which I felt was too long. Customer service personnel seemed a bit put out by helping custome I ended up having to wait 2 hours to get an oil change, which I felt was too long. Customer service personnel seemed a bit put out by helping customers. More

Shout out to Jason for working with us through a frustrating insurance experience. We will be back! frustrating insurance experience. We will be back! More

Hello, My experience was very favorable. He kept me informed and and timing was kept as promised. I was disappointed when I went out to the car to leave and it had not been washed or v He kept me informed and and timing was kept as promised. I was disappointed when I went out to the car to leave and it had not been washed or vacuumed. I didn't think to ask for that detail to be done but expected it considering it was there all day. I didn't receive information on the cracked windshield and what it would cost to replace. I also requested an estimate on the passenger side back door damage to be repaired and didn't receive any information. It is the details that keep people coming back! Thank you, Gayle More

I arrived a little early for my appointment but was taken care of right away and all the little issues were taken care of as well as the regular maintenance. They have a nice waiting area. Excellent! care of right away and all the little issues were taken care of as well as the regular maintenance. They have a nice waiting area. Excellent! More

I would love to give this dealership better rating, as their care of my Subaru's engine is excellent. Never had any issues with appointments, always got accurate time estimate for the work needed. Superb their care of my Subaru's engine is excellent. Never had any issues with appointments, always got accurate time estimate for the work needed. Superb professional folks at the front desk and great technicians as my 10 year old outback proves. Unfortunately, I had not such a great experience with the body shop part of this service. First time, it was a loose inside panel after work was done on the passenger airbag. The dealership fixed that free of charge after a short conversation. Second was a replaced outside panel that keeps popping out a little bit since the initial repair service. I mentioned it at the last check up and was told that I would need to pay for the additional repair. I'll admit to being very disappointed with this portion of the car service, a service that's otherwise excellent. More

I have always received great service from this dealership. I love that it is close to my home & everyone is kind. I purchased the pre-paid maintenance package & that has been a good value. I also dealership. I love that it is close to my home & everyone is kind. I purchased the pre-paid maintenance package & that has been a good value. I also purchased tires. I've come in with short notice for a low tire & another time when I hit my passenger side mirror and it popped off. Both were repaired quickly & there was no charge to pop the mirror casing back on. More

Have taken all my Subaru vehicles to AutoNation Subaru West for decades. Service is excellent, customer service technicians are wonderful to work with, always keep you informed if additional work is need West for decades. Service is excellent, customer service technicians are wonderful to work with, always keep you informed if additional work is needed. This is my to-go-to place for my Subaru services. More

Excellent service! Managers are knowledgeable and mechanics are highly qualified! We trust the care of our Outback with AutoNation Subaru! Managers are knowledgeable and mechanics are highly qualified! We trust the care of our Outback with AutoNation Subaru! More

They did a routine oil change with no issues, I will return for the next service return for the next service More

The service I received was first rate. From making my appointment, to the service representative who met me when I arrived and kept me updated throughout the process, to the technician wh From making my appointment, to the service representative who met me when I arrived and kept me updated throughout the process, to the technician who serviced my car, I was completed satisfied with the entire experience. More