AutoNation Subaru West - Service Center

Some of the staff at the service desk are not very friendly. They could benefit from an experience at the Lexus dealership. Will continue to go because of convenience. friendly. They could benefit from an experience at the Lexus dealership. Will continue to go because of convenience. More

This is the first Subaru I've owned bought new in Arizona in December. Took it to AutoNation Subaru West for first service. What a disappointment Jonathan (Service Advisor) asked me what service package I in December. Took it to AutoNation Subaru West for first service. What a disappointment Jonathan (Service Advisor) asked me what service package I had, told him 24 month 24K miles he said he would look up and advised oil change and tire rotation. I had a appointment but he told me it would take an hour and a half. Good thing I had a appointment! When it was done they never came a got me so after waiting 20-25 minutes I asked how much longer it would be because my car had been there 20+ minutes, Jonathan give some excuses but didn't seem to care. No car wash and no tire rotation. Last time I will take to this dealership, next time I will look for a dealership that cares. Hoping not all Subaru dealerships are this poorly run! More

Bought my new Impreza here in 2016 and have had all service done here. Top notch experience as always. bla, bla, bla, bla, bla bla service done here. Top notch experience as always. bla, bla, bla, bla, bla bla More

AN West is the ONLY place I visit when my 2017 Impreza needs service. I trust the technicians; the service department personnel are friendly, knowledgeable, (Ken especially), and I always feel that they d needs service. I trust the technicians; the service department personnel are friendly, knowledgeable, (Ken especially), and I always feel that they do everything possible to keep my costs down. I just purchased 4 new tires and an alignment and am so impressed with the smooth drive I now have. (And the price was right, too!) More

great friendly service, worked with me to install some fog lights even though i had the parts...i live in summit county and it's worth the drive to deal with these folks. thanks! fog lights even though i had the parts...i live in summit county and it's worth the drive to deal with these folks. thanks! More

My first visit to auto nation Subaru was a nice experience. Today was horrific. My son and were verbally assaulted by a employee for parking in the handicap stall. Yes I'm a elderly women with experience. Today was horrific. My son and were verbally assaulted by a employee for parking in the handicap stall. Yes I'm a elderly women with a handicap. The employee approached me by calling me hey dude over and over again. My son 15 yrs old had to step between him and I because he was scared the man was going to hurt me. Then he went after my son. Screaming at him with profanity. F word. Totally unacceptable. It took 2 other employees to physically pull him away from my son. Keep your children far away from this place. No one should have to experience what we did today. The worst part is the general manager didn't seem to think it was a big deal. He didnt even get off his chair. More