AutoNation Toyota Buena Park - Service Center

An oil change with appointment should not take more than 2.5 hours this is with appointment I can understand without appointment but with and just oil change no you guys need to do better it should be hour 2.5 hours this is with appointment I can understand without appointment but with and just oil change no you guys need to do better it should be hour at the most More

Great experience over all they provide water and coffee and a place to hangout while you’re vehicle is getting worked on and plus a sport where you could connect a charger for laptop or phone. and a place to hangout while you’re vehicle is getting worked on and plus a sport where you could connect a charger for laptop or phone. More

Purchased car back in 2008. Have had car serviced since & am so far happy with service. Just got car services yesterday with Joseph, he friendly, knowledgeable & helpful. Have had car serviced since & am so far happy with service. Just got car services yesterday with Joseph, he friendly, knowledgeable & helpful. More

I took my truck in for service, and my service advisor was Mark. Mark really listened to the issues that were going on with my truck and ensured me that it would be taken care of. Mark kept me in the lo was Mark. Mark really listened to the issues that were going on with my truck and ensured me that it would be taken care of. Mark kept me in the loop the entire time that my truck was as in service. My truck was there for two days. Mark made sure that I wasn't without a vehicle. I would recommend Mark, and the Buena Park Toyota Service Department. More

Everyone was nice and helpful. Chris the manager took very good care of my car. I had it back by Saturday. And I was sent home by lyft. Chris the manager took very good care of my car. I had it back by Saturday. And I was sent home by lyft. More

Negative experience during my visit. I found a good deal on an oil change so I made a 7am Saturday appointment for an oil change and alignment. I arrived before the dealer opened (was ab I found a good deal on an oil change so I made a 7am Saturday appointment for an oil change and alignment. I arrived before the dealer opened (was about the 5th car). Service took 4 hours, after which I was told that my vehicle had an issue with the brake booster and it will be repaired under a recall campaign. Another hour later I had a rental and was on my way a little after 1pm. 5 days later my car was ready. I noticed oil stains in a few areas so I decided to wash my car, at which point I found multiple scratches on my hood, damage/chemical burns on my headlight ,wiper arm and was missing a wiper bolt cover. I spoke with my adviser and was told that he was going to forward my issues, I did not hear back after a few days so I called again and spoke with another adviser and was instructed to take my vehicle in. Second visit was just short of 4 hours and the only thing done was semi clean off the chemical burns. They did not have the wiper cover in stock and the hood scratches were not taken care of, I was told I can leave my car to be polished and paint corrected another day when the missing part arrives. It has now been a week and no call for the missing part. I ended up having my headlights restored and buying the missing part myself from another Toyota dealer. Needless to say, I will never be going back to Buena Park Toyota. More

Had my first service for my 2022 4Runner. Being a fleet vehicle, things can get complicated as repairs often to be run by my company or the fleet management company. Mark Anderson know exac Being a fleet vehicle, things can get complicated as repairs often to be run by my company or the fleet management company. Mark Anderson know exactly what to do and exactly what me and my vehicle need it. It was taken care of perfectly and before I knew it, the vehicle was ready. Mark’s calm, demeanor, and understanding of how to work with our fleet maintenance company, was fantastic. More

All services very good , good time and easy get information my car, see you again . information my car, see you again . More

Martin Miller has been my service manager for 13 years. Since I am giving my Rav4 to my daughter my service appointment was my last one with Martin. He has been terrific to work with. I always felt that Since I am giving my Rav4 to my daughter my service appointment was my last one with Martin. He has been terrific to work with. I always felt that I was getting the accurate and honest assessment about the work needed for vehicle. I will miss having a friend in the service department. More