AutoNation Toyota Buena Park

I got 5k maintenance with Daniel and I am satisfied with his professional help about my car Thanks

niel Choo. I can't say enough good vibes about this dealership. All personnel are so knowledgeable and attentive'

I love the location of this dealer. It’s within walking distance from my house. The service advisors are very courteous s as nd knowledgeable. The prices are very competitive, they ev egg n send coupons in the mail.

So when I showed up, didn't realize you were having major construction, but I was approached in a timely manor and Mariah was very friendly.

Went in for recall and found slow moving techs and limited help. Waited for my appointed service person but was busy helping someone else while 2 others were just standing around. After waiting for 20 mins, finally asked one of them to help check my car in since the other guy was busy. I left the car there and was going to pick up later and said it would be ready in 3hrs. After waiting 6hrs I finally called to ask if the car was ready and they said they were going to check and call me back. Less than a minute later they called me back and said I can come pick up. Why did it take my call to tell me to pick up instead of them calling me as soon as my car was ready. Also, noticed an email from the dealer of an appointment they made without my permission for service in 3 months. They could have asked my if I wanted to make an appointment instead of sneaking that in there and get harassed by the service department later when I miss that appointment.

Excellent experience since the initial contact, Emmanuel made the process very easy, fast and excellent customer service.

Service Advisor Daniel Choo was very informative and professional. Car was serviced in short time for convenience. Waiting area could be more comfortable with complementary beverages and snacks.

I always go to the AutoNation Toyota dealer in Buena Park for all of my cars needs. As always, the service was fabulous and it was a job well done. Will be returning here for continued service

Worst service ever and really bad management in financial and mechanics! Regret buying from them! The Platinum Protection Plan is a SCAM after three months of the sale I tried using it and my information is not in the system which means I'm paying for something that doesn't exist! And car has same issue! Failing brake system! Really dangerous!

I don’t know why the dealership keeps asking me to write a review when they NEVER get back to me on my concerns. I never planned on returning but I had to get a set of wheel locks. The parts attendant lied to me about the lock not being in stock (confirmed by supervisor). Which led me to expressing my lack of faith of their employees due to my experience from my previous visit (also lied to, costing me more money). The supervisor told me they want to perform a multi-point inspection of my vehicle to ensure things were correct. But since it was almost 3, they told me that I would have to come back another day - they don’t take cars at 3P. So I made an appointment for 8:30 three days later. The next day, I get an email confirming my appointment for… get this… 3PM!!!! So I had to call and complain again. On the day of my appointment, they sell me new tire locks and DID NOT DO A MULTI-POINT INSPECTION! None! So they wasted my time! Not only does this dealerships service/parts prices keep going up, they lie, they deflect it when you complain, and they don’t do their job. They just take your money.