AutoNation Toyota Buena Park - Service Center

Hello, I was prompted to come in for my 70K maintenance appointment. The service staff tried to charge me $600 for my maintenance appointment. I thought my 70K service would be covered with my maintenance appointment. The service staff tried to charge me $600 for my maintenance appointment. I thought my 70K service would be covered with my extended warranty, but the service advisor ROBERTO BIBRISCA was adamant my extended warranty was finished even though I have paperwork that says otherwise. I refused to pay the $600 and asked to speak with a manager. I spoke with Christopher K Cortez who still made me pay $320 for the service. I believe I was ripped off for paying for a service that should have been covered under my extended warranty. The staff was unprofessional in the way they handled my service appointment. This service center in Buena Park has always tried to upsell me and get me to buy into extra services but this time I believe they took it too far. If Toyota values the customer I am hoping this customer survey reaches the right hands and something is done to better train the staff at this service center location. More

Mariah was amazing. My service person was late and she helped me out. Very professional and pleasant. My service person was late and she helped me out. Very professional and pleasant. More

everybody were very good to me overall and they check everything very efficiently my car I was very happy everything very efficiently my car I was very happy More

This was the first time for me at this dealership. Joseph was very considerate and helpful. I will continue to get my car serviced here. Joseph was very considerate and helpful. I will continue to get my car serviced here. More

nice person, good service will visit again at next time when I need to buy a new car when I need to buy a new car More

I didn’t have the time to schedule for service maintenance. Adamari called me and help me setup an appointment with Edwin. Edwin took care of my car maintenance. This is customer service. Thank yo maintenance. Adamari called me and help me setup an appointment with Edwin. Edwin took care of my car maintenance. This is customer service. Thank you all of you. More

Prompt and courteous service. Enjoyed their pop corn, water, and WIFI. Large and spacious accomodations. Enjoyed their pop corn, water, and WIFI. Large and spacious accomodations. More

Personal customer service and prompt service. Friendly service however the prices are a bit high. Friendly service however the prices are a bit high. More

Just want to say thank you to everyone at AutoNation Toyota for the great experience of not only buying my RAV4 but also maintaining it! Toyota for the great experience of not only buying my RAV4 but also maintaining it! More

I have my fjcruiser 2007 but i dont trust nobody only toyota can maintain my car. So if i buy my next car i can recommend toyata is the best toyota can maintain my car. So if i buy my next car i can recommend toyata is the best More