AutoNation Toyota Buena Park - Service Center

I’m thoroughly satisfied with services AutoNation Buena Park’s service department has performed on my 2021 Toyota Highlander for many reasons. First of all, they have sent me both emails and first class ma Park’s service department has performed on my 2021 Toyota Highlander for many reasons. First of all, they have sent me both emails and first class mails with consistent reminders to bring my Highlander in for several services it needed to have done on it. With these reminders I could very easily make an appointment via a telephone call. When I brought my car in at the time of my appointment, I was cordially greeted by a kind and well-explaining service advisor Mr. Sang Choi, who was very professional in greeting me with a big smile and willing to listen to what I was bringing my Highlander in for. He thoroughly took detailed note of all 4 problems I had with my Highlander and explained what AN Toyota service department would do to resolve those problems and even told me approximately when/at what time my vehicle would be ready to be picked up after all necessary works would be performed and done. He even told me he was going to give me a call when my vehicle would be ready to be picked up after checking my contact phone number on AN Buena Park’s file was correct and still current. When I told him I was promised of a ride back to my home when I called and made a service appointment 2 days prior. The service advisor quickly responded to my request for a lift back home, he arranged a Lyft ride back to my home. After only a few minutes of waiting in their customer waiting lobby I was picked up by a Lyft driver and dropped off at my home in no time. When all necessary repair works were performed and completed and my Highlander was ready to be picked up, the service advisor called me promptly to notify me of the completion of the necessary repair services. Because I was at my office at work, I couldn’t answer his call; but he left a succinct message on my voicemail. I was quite busy that I couldn’t call him back right away to let him know that I got his message he left on my voicemail. Then he called me and left 2 subsequent messages on my voicemail in order to just make sure I got his messages he left earlier. When he called me 4th time, I was able to answer his call. When I went to AN Buena Park to pick up my vehicle, Mr. Sang Choi once again very thoroughly but succinctly explained what necessary service works were performed and how my vehicle’s performance was improved noticeably. He even told me what he and his service technicians found out about what could be causing two of the functional problems my vehicle had and how they worked on the problems to resolve them. Before handing me a copy of a service completion paperwork I just signed, the service advisor made one more gesture of cordiality and kindness by handing me a coupon for a complimentary car wash. I was very quickly convinced that I should bring my Highlander in to AN Buena Park service department for all of my future problems and repair services. What an excellent and pleasant visit to a vehicle service department it turned out to be!!! More

Joe my sales rep was very helpful. He explained which additional services were needed and why. He explained which additional services were needed and why. More

Loved the newly remodeled location. Service was super quick and friendly will definitely come back for my next service! Service was super quick and friendly will definitely come back for my next service! More

Edwin was great with excellence Service and even found us the recent service coupon which made it even better. the recent service coupon which made it even better. More

Service center has timely service with great courtesy towards customers. I would recommend to friends and family. towards customers. I would recommend to friends and family. More

Clean dependably fast efficient and courteous huge showroom could add a microwave in customer cafe the pricing for the maintenance is a bit high but should offer more service of vehicle for the price showroom could add a microwave in customer cafe the pricing for the maintenance is a bit high but should offer more service of vehicle for the price like incorporate Brake service or higher discount 20%,30% 15% is not enoughfor the packages options you have More

I like the new remodel- I had an appt. and did not have to wait too long to get checked in - which was good. However, I was surprised when I asked the associate how long it would take - hi and did not have to wait too long to get checked in - which was good. However, I was surprised when I asked the associate how long it would take - his response was “Since it’s Friday and we are really busy it may take several hours.” So I said to him “I hope we get our car back by at least 2 pm being that we made an appt. and you guys know what work needs to be done on it.” The associate totally disregard what I said - her pretended not to hear me. I got my paperwork and left. We got a call approx. at 3’sh pm to tell me that they could not do the Smog Check because they are not a Star Smog Check location - so I asked if the car was ready and was told yes. So we only had an oil change because the Smog Check could not be done there - which by the way I was surprised you are not a Star Smog Check location. In my opinion, we did not take our car there for any major repairs so the turnaround should have been faster. Thank you! I hope we have better luck next time. p.s. We miss the old time associate who is no longer there - He was personable and made us feel heard and special. More

I had my Tacoma in for an oil change. They were available at my agreed on appointment time. The customer service representative Martin was knowledgeable and courteous. They completed the They were available at my agreed on appointment time. The customer service representative Martin was knowledgeable and courteous. They completed the work and discussed any issues with me in a timely manner. Would definitely recommend their services. More

It was pleasant experience. We’re coming here for long time. Our adviser is nice We’re coming here for long time. Our adviser is nice More

since 2003. Great service. Friendly staff . Never any issues. I’ll keep going there and good coffee 😂😂 Great service. Friendly staff . Never any issues. I’ll keep going there and good coffee 😂😂 More