AutoNation Toyota Buena Park - Service Center

I had a brake light out on my Camry so I took it in. Buddy removed the burned out bulb and installed the new one. I was in and out in 10 min. I've been going to BP Toyota since 1995 and have always go Buddy removed the burned out bulb and installed the new one. I was in and out in 10 min. I've been going to BP Toyota since 1995 and have always gotten great service. The Service Dept team has been great about explaining exactly what service I needed and what needed to be done immediately and what could be performed later. And most important to me, going the extra step, like today. More

In the past, I have gone through three different Toyota dealers to service my Toy; and I have some SOUR memories from the “service provided” by these three places. Many times the service consults made me f dealers to service my Toy; and I have some SOUR memories from the “service provided” by these three places. Many times the service consults made me felt like I was being haggled or hassled or that my business was NOT important to them. Today, I took my car to another Toyota dealer to be serviced; and I MUST say this is by far the BEST experience I have had in taking my car to a dealer.The Service Consultant at Power Toyota Buena Park, John Kalandjian, was knowledgeable, professional, and personable. He knew the ins and outs of the services my car needed in order to properly function. John provided an EXCELLENT service, and I didn't feel like I was being haggled or hassled at any time. This is the first time I have left a dealer and enjoyed everyone's interaction in the place. I will definitely go back to John again for any of my car’s service. BECAUSE of JOHN, I would also recommend this dealership to people looking to service their cars or buying a car. THANK you John!! More

This dealer kept my car for a week and told me the engine needed to be replaced. Then they told me that because I was missing some oil receipts (car came from out of state) that they would not do a warranty needed to be replaced. Then they told me that because I was missing some oil receipts (car came from out of state) that they would not do a warranty repair. When I appealed to Toyota and Toyota called the dealer, the dealer told Toyota not to cover it (the service manager told me he said this to Toyota). I never met the guy and only spoke to him over the phone. His other employees told me that was wrong of him to do. I still don't know why he did it. I picked up my car to trade it in on a Honda, drove it around to dealerships all day, and nothing was wrong with it. I got offered a great trade-in amount from the Honda dealerships, and lousy trade-in offers from Toyota (I told ALL dealerships about the possible engine problem). Honda gave me a great deal - See Buena Park Honda! - and I LOVE my new Civic!!! More