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AutoNation Toyota Cerritos - Service Center

Cerritos, CA

4.5
1,039 Reviews

1,039 Reviews of AutoNation Toyota Cerritos - Service Center

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July 18, 2022

The team at Toyota Cerritos, have all ways taken care of me no matter the issues I have with my car. The associate Carlo’s always have the time to answer any questions I have. More

by Danny22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Jul 20, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 18, 2022

The people there are only attentive when you’re either buying a car or something is really wrong and they have to fix something they messed up. The ladies at the cashiers desk have no customer service wha More

by ruizk586
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Jul 20, 2022 -

AutoNation Toyota Cerritos responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Cerritos. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (562) 802-4000. We hope to hear from you.

July 18, 2022

My car unexpectedly needed to be fixed. I called and had no appointment and Iwas told to bring it in and they would have it done before 5pm. I got it back before 5pm service was great ! More

by Shellyhg6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle
Jul 20, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 17, 2022

Great customer service and professional work. I have taken my car to AutoNation Toyota Cerritos to get the regular maintenance and I am very satisfied with the service and the staff professionali More

by Fawzyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Jul 19, 2022 -

AutoNation Toyota Cerritos responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!

July 15, 2022

Friendly service. It was fast. They answered all my questions. My next car will be another Toyota More

by Jocabed0221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera and Claudia
Jul 18, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

Jul 19, 2022 -

Jocabed0221 responded

I hope everything will be great for the rest of the year

July 14, 2022

I was pleasantly pleased with the results of having my 2018 Toyota Tacoma serviced recently. The time waiting was minimal, the quoted price was accurate, and the waiting area for customers was comfortable More

by joewheeee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy ?
Jul 15, 2022 -

AutoNation Toyota Cerritos responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 14, 2022

Basic service takes too long. Even with an appointment, I waited three hours for an oil change. More

by les9699
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David
Jul 18, 2022 -

AutoNation Toyota Cerritos responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (562) 802-4000 to discuss what we can do to help.

July 13, 2022

Fix my car’s problem perfectly. Every stuff is kind and patient. Having comfortable room for customers to wait More

by Jchenyu16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack
Jul 15, 2022 -

AutoNation Toyota Cerritos responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 12, 2022

The service department was very helpful and attentive to all m concerns. I was given an excellent treatment and service person was knowledgeable. More

by Locigo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oswaldo
Jul 13, 2022 -

AutoNation Toyota Cerritos responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 11, 2022

Courteous & Prompt responses. And give me the important information on how to take good care of the new calibrated windshield! More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Nevarez
Jul 12, 2022 -

AutoNation Toyota Cerritos responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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