I bought a Toyota Corolla se 2017 certified vehicle at your used car lot in December 2019 with 22.700 miles, I took it to the service department yesterday for the 30.000 miles service , I though that only needed oil changed ,tire rotation (which I had done like a week ago ) I was surprised when the service advisor told me I need break fluid service ,fuel injector service with the cost of $543.87 have to be done at the 30.000 miles maintenance, I do not know much about car ,so I said ok, when I got home a friend who happens to have the same car ,same year with more miles than mine took his car to the Toyota dealer in Naples and they only did the oil changed,tire rotation,air filter and cabin filter , and check fluids and stuff.
I just spoke on the phone with the service manager at the Fort Myers Toyota AutoNation and she did not have me a satisfactory explanation why a certified car bought a this dealer need that kind of service ($543.87)when I only have driven the car for less than 8.000 miles in a year.
She tried to explain to me that there are many variables for what can happen (the way the car was driving before I bought it, and so on.
My question is” when they sell a certified vehicle with only 22.700 miles aren’t they supposed to check everything and selling to the customer like they say with the integrity and feeling that was going to be the same experience as driving a new car?
I goggled the maintenance required at 30.000 miles on a Toyota Corolla 2017 and those things were not require ,and I also was reading at customer satisfaction for the dealer and was only 2 and 1/2 stars.
I am really disappointed with the way the service manager solved my complaint and expect someone above her contact me .... I love Toyota and I always will...but I still do not think that what they did was honest and fair.