AutoNation Toyota Fort Myers

professionals with excellent service and they do everything to be able to assist customers correctly and I want to thank Bernard for his excellent service he is the best thanks for everything we fe everything to be able to assist customers correctly and I want to thank Bernard for his excellent service he is the best thanks for everything we feel great More

Friendly customer service. Prices are high, reflective of the economy. Rep recommended service and then found it was done previously at another location, when I questioned it. Prices are high, reflective of the economy. Rep recommended service and then found it was done previously at another location, when I questioned it. Past service recommended when I had tires replaced “was not in the system”. I find that very strange that information would not be kept on file for service reminders. Unsure if I can trust the recommendations based on need or company wanting the money at this point. If it is needed it should be on file. More

The good: Staff was knowledgable and friendly and no upselling. The bad: Had to wait a week for an appointment and than 16 days for parts and repair. Like all dealers..EXPENSIVE. The ugly: The pl upselling. The bad: Had to wait a week for an appointment and than 16 days for parts and repair. Like all dealers..EXPENSIVE. The ugly: The place is so big, you can't walk from one end of the place to the other. More

Antonio Jimenez and Kai were great to work with I, I have been working with Antonio since September to help me find the right vehicle and he was great. I absolutely love my new car! been working with Antonio since September to help me find the right vehicle and he was great. I absolutely love my new car! More

I got an oil change and tire rotation on my 2018 Toyota camry. Dan , my service associate was terrific. The wait was just a little longer than expected but it was worth it. The dealership is clean and ev camry. Dan , my service associate was terrific. The wait was just a little longer than expected but it was worth it. The dealership is clean and everyone there is friendly. Autonation Toyota in Ft Myers is terrific. Ralph G. More

Excellent service. Donovan was great and made sure I was out of there quickly. Very happy Donovan was great and made sure I was out of there quickly. Very happy More

Very helpful . Was able to talk to Brie about the new Sequoia. Can't wait for them.to get one to look at and drive. Was able to talk to Brie about the new Sequoia. Can't wait for them.to get one to look at and drive. More

Very professional and streamlined dealer. Quick service as promised. My car care consultant kept me informed of service progress Quick service as promised. My car care consultant kept me informed of service progress More

Great dealership. Service dept excellent. Darius assisted me today and he went the extra mile in helping me. He took the time to look at my service contract and warran Service dept excellent. Darius assisted me today and he went the extra mile in helping me. He took the time to look at my service contract and warranty and explained to me things I needed. Thanks again Darius More

I never have an issue but this time was not the best experience. I had an appointment at 2:30 for regular maintenance. No one discussed with me what was going to happen. Around 3:30, I approached the experience. I had an appointment at 2:30 for regular maintenance. No one discussed with me what was going to happen. Around 3:30, I approached the service adviser who apologized because she was dealing with some critical issues. She said she would get it processed. At around 4:15, I was told my car was ready and I was handed the wrong keys. There was a mix-up. My car was not ready until 5:15. It felt like they had never started until the mix-up occurred. I don't think it should take this long for an oil change. Another customer told me he did not have an appointment and was told to come in around noon because they were slow. I understand that issues can happen but why make an appointment if it is going to take over 3 hours. I will say that I love my service adviser, Shelley Krugman and will use her always. I think when one service adviser is having issues, others should help. There were several advisers just sitting around. Just my opinion. I may not understand what is really going on. More