AutoNation Toyota Fort Myers

Took my Land Cruiser in for an oil change in May 2022 and it was found to have Rat Damage. Progressive ended up paying $10K for the repair and I paid another nearly $2K for my portion to the COLLISION depart it was found to have Rat Damage. Progressive ended up paying $10K for the repair and I paid another nearly $2K for my portion to the COLLISION department that handled the repair. After 32 days was told my care was ready for pickup. On the drive home there was no AC from the passenger vents and the Master Warning Light was flashing incessantly. I took the car back in and after a couple of days was told it was ready to pick up. The AC was still not working and the Master Warning Light still flashing. I called back to report and no one ever called me back. I was finally allowed to bring the car in to the SERVICE department just before Thanksgiving 2022 for a diagnosis of the problem. They found a non-functioning SERVER that they ALL said was INCIDENTAL and COINCIDENTAL and that no one at AutoNation was at fault for releasing my car BROKEN TWICE and that I would be responsible for the nearly $3000 repair that required them taking apart the entire dash AGAIN. Wrote a 9 page letter to the General Manager, John Colon, that was shared with the Collision Manager, Ryan Wohl, that chronicled my entire now 9 month comedy of ERRORS. I spoke with each of them and they vouch for their TEAM, and each pointed the finger at the other. The entire ENTERPRISE stood together with their story that everyone did their job and these things just happen sometimes. No LOGICALLY thinking person would hear the entire story and conclude that AutoNation did NOTHING WRONG and should NOT be LIABLE for ANY of the cost of the 10 hours of LABOR to open a dash that was already open during the initial repair. NO CONFIDENCE. Have been a customer for over a DECADE. My decade long service representative recently quit after being treated poorly and not given a clean private space to express breast milk after her maternity leave. They are NOT the same AUTONATION they once were. I will NEVER RETURN. Beware!! The PROFESSIONALISM and CUSTOMER CARE are lacking in SERVICE and COLLISION. It's all about the BOTTOM LINE in the end. 0 comments More

Easy to find. Greeted as soon as we walked in the door and hooked us up with an awesome salesman named Cliff. Greeted as soon as we walked in the door and hooked us up with an awesome salesman named Cliff. More

Good customer service Gillian very kind, and service performance excellent I will return for my next service performance excellent I will return for my next service More

The service couldn't have been better. The service associate was efficient and even provided a Lyft home while I waited. Thank you. The service associate was efficient and even provided a Lyft home while I waited. Thank you. More

Always great service. Can be a bit time-consuming but it's due to traffic Can be a bit time-consuming but it's due to traffic More

Roberta Billing was a pleasure to work with when I sold my Boss 302 to AutoNation, no low ball offers or haggling, she got me exactly what I was asking. my Boss 302 to AutoNation, no low ball offers or haggling, she got me exactly what I was asking. More

Fanny aka (fanbelt) JP, Antonio Jimenez , Rosa Fana are amazing. Every time I go they are my go to’s! Fantastic customer service, always willing to help amazing. Every time I go they are my go to’s! Fantastic customer service, always willing to help More

No issues encountered. Took a little longer than expected though. Expect to use them again. Took a little longer than expected though. Expect to use them again. More

Es un Diler de confianza nos atienden con mucha amabilidad Gracias a todos Buen servicio amabilidad Gracias a todos Buen servicio More

Staff was very helpful when searching for my vehicle. I would definitely recommend to a friend. I would definitely recommend to a friend. More