AutoNation Toyota Fort Myers

Roberta was great! !! She sold us our 2020 Highlander and we came back looking for a 2023 Highlander because Hurricane Ian drowned our 2020 vehicle. !! She sold us our 2020 Highlander and we came back looking for a 2023 Highlander because Hurricane Ian drowned our 2020 vehicle. More

Shelly in service is Awesome! ! Great service, prompt and on the mark. She takes great care of the customers. ! Great service, prompt and on the mark. She takes great care of the customers. More

Very personable professional service. We never felt pressured during the car buying process. Worked with us on pricing. We never felt pressured during the car buying process. Worked with us on pricing. More

Contacted me about a free service ( oil change, tire rotation. Took advantage of the offer. rotation. Took advantage of the offer. More

From the moment I arrived I got outstanding service, and after I never got disappointed. after I never got disappointed. More

Tina Marie Catrucco was amazing . I'm very happy with my brand new Camry. I have been driving Toyotas for over 20 years. She was really helpful. I'm very happy with my brand new Camry. I have been driving Toyotas for over 20 years. She was really helpful. More

Friendly, helpful. They take the time to make sure that you understand everything. And make sure that you know that they are there to help you, before during and after They take the time to make sure that you understand everything. And make sure that you know that they are there to help you, before during and after the sale. More

I have been satisfied with my dealings at AutoNation Toyota. The staffing has been very professional and helpful. I have purchased and sold vehicles to AutoNation over the years. The service center is w Toyota. The staffing has been very professional and helpful. I have purchased and sold vehicles to AutoNation over the years. The service center is well staffed and very good advising. Emmy-Michael went above and beyond helping me. More

My wait time for service was shorter than expected. Advisor came to me to tell me my car was ready.I was on the other side of bldg outside. Advisor came to me to tell me my car was ready.I was on the other side of bldg outside. More

Took my Land Cruiser in for an oil change in May 2022 and it was found to have Rat Damage. Progressive ended up paying $10K for the repair and I paid another nearly $2K for my portion to the COLLISION depart it was found to have Rat Damage. Progressive ended up paying $10K for the repair and I paid another nearly $2K for my portion to the COLLISION department that handled the repair. After 32 days was told my care was ready for pickup. On the drive home there was no AC from the passenger vents and the Master Warning Light was flashing incessantly. I took the car back in and after a couple of days was told it was ready to pick up. The AC was still not working and the Master Warning Light still flashing. I called back to report and no one ever called me back. I was finally allowed to bring the car in to the SERVICE department just before Thanksgiving 2022 for a diagnosis of the problem. They found a non-functioning SERVER that they ALL said was INCIDENTAL and COINCIDENTAL and that no one at AutoNation was at fault for releasing my car BROKEN TWICE and that I would be responsible for the nearly $3000 repair that required them taking apart the entire dash AGAIN. Wrote a 9 page letter to the General Manager, John Colon, that was shared with the Collision Manager, Ryan Wohl, that chronicled my entire now 9 month comedy of ERRORS. I spoke with each of them and they vouch for their TEAM, and each pointed the finger at the other. The entire ENTERPRISE stood together with their story that everyone did their job and these things just happen sometimes. No LOGICALLY thinking person would hear the entire story and conclude that AutoNation did NOTHING WRONG and should NOT be LIABLE for ANY of the cost of the 10 hours of LABOR to open a dash that was already open during the initial repair. NO CONFIDENCE. Have been a customer for over a DECADE. My decade long service representative recently quit after being treated poorly and not given a clean private space to express breast milk after her maternity leave. They are NOT the same AUTONATION they once were. I will NEVER RETURN. Beware!! The PROFESSIONALISM and CUSTOMER CARE are lacking in SERVICE and COLLISION. It's all about the BOTTOM LINE in the end. 0 comments More