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AutoNation Toyota Fort Myers - Service Center

Fort Myers, FL

4.2
2,046 Reviews

2,046 Reviews of AutoNation Toyota Fort Myers - Service Center

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November 12, 2023

This is about the service center. I’ve gone to them for a number of years because they are directly across the street from my apartment. But I have finally had enough mistakes and poo More

by Apostatemansion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Doe?
Nov 16, 2023 -

AutoNation Toyota Fort Myers responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (239) 321-5413 to discuss what we can do to help.

November 12, 2023

People were pleasant and accommodated me the best they could as a towed drop-in customer. From arrival to departure staff kept me well informed of their progress and costs. Thanks to all. More

by Grateful grandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Nov 16, 2023 -

AutoNation Toyota Fort Myers responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 11, 2023

Very professional, nice and informative. Can’t say enough good things about my experience. Would highly recommend! More

by Tambo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Jane
Nov 14, 2023 -

AutoNation Toyota Fort Myers responded

Hi Tambo, thank you so much for your positive comments about AutoNation Toyota Fort Myers! We appreciate your recommendation of AutoNation Toyota Fort Myers and we hope to be of service again in the future.

November 10, 2023

Best place to buy cars and sell old ones. Anthony Jones jr. and Geraldina helped me a lot. Hank Simmons was a delight to work with too. More

by dompaez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geraldina, Anthony Jones Jr., Hank Simmons
Nov 13, 2023 -

AutoNation Toyota Fort Myers responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 10, 2023

Orlando did another great job for me yesterday. I always bring my car to him. And have excellent service at auto nation Toyota Fort. Myers, I would highly recommend him to anyone and their family a More

by Sameyerv88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Nov 11, 2023 -

AutoNation Toyota Fort Myers responded

Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Toyota Fort Myers and we hope to be of service again in the future.

November 10, 2023

The best dealerships in the Fort Myers area. Excellent services. Courteous and punctual. I highly recommend them. More

by davior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
General Staff
Nov 13, 2023 -

AutoNation Toyota Fort Myers responded

Hi Davior, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 10, 2023

I brought my car in for a software update and waited two hours. They never did it , they did a maintenance check which I didn’t need with only five hundred miles on my car. I have to go back and have the co More

by lindareiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marie
Nov 13, 2023 -

AutoNation Toyota Fort Myers responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Fort Myers. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (239) 321-5413 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Nov 13, 2023 -

lindareiter responded

When I returned the next day I found out they only put air in my tires that first day after waiting two hours and didn’t do the software update. The following day I went back and waited for an hour while they actually did the software update. Maria did not really demonstrate a real apology for not making sure the work was done the first day. Very frustrating two days!

November 10, 2023

I’m all about customer experience and can’t recall a time where I was truly disappointed More

by jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Nov 13, 2023 -

AutoNation Toyota Fort Myers responded

Hi Jay, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 09, 2023

The customer service in the service department is terrible. Starting with just making a simple phone call to speak with one of the service agents. That is impossible! You cannot even ask a simple que More

by Jodi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Dixon
Nov 09, 2023 -

Jodi responded

Not going back

November 08, 2023

If you can avoid the English-challenged on the telephone, everyone works had d to please -- and they succeed. More

by drrandysleeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Nov 11, 2023 -

AutoNation Toyota Fort Myers responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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