AutoNation Toyota Fort Myers - Service Center

Too expensive, even with an appointment, it took about three and one half hours before my car was done. A long time for routine oil change, tire rotation and balancing. 12% charge for shop supplies is ou three and one half hours before my car was done. A long time for routine oil change, tire rotation and balancing. 12% charge for shop supplies is outrageous ( probably no more than a few old rags). Never again for me! Service manager was nice and friendly, but not enough to make up for bad policies. More

Dan was a very good service rep. Explained what services my Prius needed and told me how long the wait would be. Explained what services my Prius needed and told me how long the wait would be. More

I have always had great service, and honest opinion from the service department. Much appreciated the service department. Much appreciated More

excellent representation of a quality product such as Toyota. Service accepted my problem openly and worked quickly to resolve the concern. Immediate service applied to problem followed up with a short v Toyota. Service accepted my problem openly and worked quickly to resolve the concern. Immediate service applied to problem followed up with a short visit and quickly out the door to enjoy the rest of my vacation. This is the kind of service you would expect from a dealership representing Toyota. More

Ridiculous visit, no one cares. took car there for a tire check and it took 4 hrs only yo be told tire is not in stock. took car there for a tire check and it took 4 hrs only yo be told tire is not in stock. More

I was greeted by the service person who guided me through the service process smoothly. He updated me twice as I waited. When the work was completed, he did a thorough job and in detail what was accomplish the service process smoothly. He updated me twice as I waited. When the work was completed, he did a thorough job and in detail what was accomplished during the inspection. He could not have been nicer of helpful. More

I went for a appointment and the new advisor told me they were over booked and to come back.. not sure why I made appointment and she did not tell me anything until I have sat there for 1 1/2 hours wasted were over booked and to come back.. not sure why I made appointment and she did not tell me anything until I have sat there for 1 1/2 hours wasted More

The appointment was great. Greg kept me informed while my car was at the dealership. Greg kept me informed while my car was at the dealership. More

The service advisor (Sylvester Jennings) provided excellent professional advice. The service was completed in a timely manner. We were pleased with the results. We have been doing business with the excellent professional advice. The service was completed in a timely manner. We were pleased with the results. We have been doing business with them for over 20 years and you can count on them and the professional work. More

Service quality, wait time, advisors, and amenities while you wait are pretty good. The one concern I have lately is that I'm getting offered services "based on the age of the vehicle" rather than what my you wait are pretty good. The one concern I have lately is that I'm getting offered services "based on the age of the vehicle" rather than what my car already needs. I was recommended a tire alignment (before the car was even inspected) this time despite having it done the last service. I've also had to have my bill revised the past couple times because I was charged for what should have been free tire rotations (which you are supposed to get when you buy the tires there). Not sure why this is happening- bad incentives from management, overworked staff without the time to check service histories, poor IT systems, or something else... TLDR- Make sure your SA checks your vehicle history and double check your bill before you pay. More