AutoNation Toyota Fort Myers - Service Center

For my past experiences there my ratings have been a zero this time was a little better they got me in quick they got me out quick Jeffrey changed my phone number finally that I requested to be changed for m this time was a little better they got me in quick they got me out quick Jeffrey changed my phone number finally that I requested to be changed for my last three visits no one had the decency to do it until him thank you Jeffrey for taking care of me much more please this time than ever before. More

Fast and speedy check in . Quick turnaround on getting my car back. Thanks. Dominick Giordano Quick turnaround on getting my car back. Thanks. Dominick Giordano More

Every time I go to my appointment for a scheduled oil change I am always there for 2 to 2 1/2 hours so I always have to make sure to take a book to read. Also, who ever performed the oil change did not e change I am always there for 2 to 2 1/2 hours so I always have to make sure to take a book to read. Also, who ever performed the oil change did not even bother to take the plastic off the seat or the paper on the floor mat. I had to take it out and throw it away. More

I scheduled my service visit either online or by phone, I don't remember which. That process went well, and I received both email and telephone contacts ahead of the appointment to confirm the date and time, don't remember which. That process went well, and I received both email and telephone contacts ahead of the appointment to confirm the date and time, and to provide me with the name of the person with whom I would work. Upon arrival, I was greeted and told to wait in the lobby until the service representative called me. I waited for 20 minutes without a call, and then went looking for my service rep. I learned that the service rep. assigned to me worked at the other service center (for cars), not at the truck center where I am supposed to go (Highlander). A service rep (I think Megan?) quickly volunteered to help me and found that Shantel had already sent my SUV back for the work to be done. She escorted me to Shantel and made sure Shantel knew I was there. Shantel did a great job in explaining the process and answering my questions about the upcoming service schedule. The summary- the online/telephone appointment system fouled up, but the team recovered well. On another note, the connectivity between the car and my phone via Android Auto can use some help. I have tried to find help within the dealership, but only find agreement that it doesn't work well. I have looked online to find tutorials, but those are general and beginner level and don't answer questions about volume control, multiple bluetooth connectivity, etc. If there are resources to provide useful information, it would be helpful. I also want to state that I was very disappointed to learn that some features that come with the car are only available for a period of time without paying fees. For the most part, these are duplicates of services for which I pay my mobile phone carrier. The features all look good up front, but the whole interaction between phone and car are not explained in sufficient detail to understand what stays with you and what requires payment to keep, nor to explain what functions will continue to work without payment vs. with payment. Rant over! More

I commented while there how impressed I was with the friendliness of everyone I met. I was given a very friendly greeting as I pulled in. Worked with Mark Trillas as my Customer Care Specialist. He friendliness of everyone I met. I was given a very friendly greeting as I pulled in. Worked with Mark Trillas as my Customer Care Specialist. He was intelligent, thoughtful and helpful. My oil change took about an hour. Mark called to let me know it was ready. That's an all time record of dealing with Toyota for waiting time. When I paid, again the employees were friendly and helpful. Having just arrived from Illinois, I was very impressed with how different it was to use the Fort Myers AutoNation Toyota. Thank you. More

Mr. Cook was friendly and helpful. Very pleased with the service he and his team provided. service he and his team provided. More

Megan was the absolute BEST! she was so personable and funny. She made my hour wait at Toyota so smooth. She was informative of my service about the benefits and how to treat my she was so personable and funny. She made my hour wait at Toyota so smooth. She was informative of my service about the benefits and how to treat my car. I hope when I come back for my routine check up, I get to work with her again! More

Been going to this location for 30 years and have always had a good experience. And my Service Advisor Dan is great to deal with! I can't remember the Service Managers name, but he always welcomes and treat had a good experience. And my Service Advisor Dan is great to deal with! I can't remember the Service Managers name, but he always welcomes and treats me like a friend! More

Bringing my car in for routine maintenance was a delight. I was contacted ahead of time to confirm my appointment. When I got to the dealership I was greeted by one of the service technicians, who checked me I was contacted ahead of time to confirm my appointment. When I got to the dealership I was greeted by one of the service technicians, who checked me in. The lounge area was spacious. I had barely finished my cup of coffee when I was told my car was ready to go. More

Shelley is fantastic! Unfortunately she seems to be the only customer service representative working most of the time. Unfortunately she seems to be the only customer service representative working most of the time. More