AutoNation Toyota Fort Myers - Service Center

I scheduled my service visit either online or by phone, I don't remember which. That process went well, and I received both email and telephone contacts ahead of the appointment to confirm the date and time, don't remember which. That process went well, and I received both email and telephone contacts ahead of the appointment to confirm the date and time, and to provide me with the name of the person with whom I would work. Upon arrival, I was greeted and told to wait in the lobby until the service representative called me. I waited for 20 minutes without a call, and then went looking for my service rep. I learned that the service rep. assigned to me worked at the other service center (for cars), not at the truck center where I am supposed to go (Highlander). A service rep (I think Megan?) quickly volunteered to help me and found that Shantel had already sent my SUV back for the work to be done. She escorted me to Shantel and made sure Shantel knew I was there. Shantel did a great job in explaining the process and answering my questions about the upcoming service schedule. The summary- the online/telephone appointment system fouled up, but the team recovered well. On another note, the connectivity between the car and my phone via Android Auto can use some help. I have tried to find help within the dealership, but only find agreement that it doesn't work well. I have looked online to find tutorials, but those are general and beginner level and don't answer questions about volume control, multiple bluetooth connectivity, etc. If there are resources to provide useful information, it would be helpful. I also want to state that I was very disappointed to learn that some features that come with the car are only available for a period of time without paying fees. For the most part, these are duplicates of services for which I pay my mobile phone carrier. The features all look good up front, but the whole interaction between phone and car are not explained in sufficient detail to understand what stays with you and what requires payment to keep, nor to explain what functions will continue to work without payment vs. with payment. Rant over! More

I commented while there how impressed I was with the friendliness of everyone I met. I was given a very friendly greeting as I pulled in. Worked with Mark Trillas as my Customer Care Specialist. He friendliness of everyone I met. I was given a very friendly greeting as I pulled in. Worked with Mark Trillas as my Customer Care Specialist. He was intelligent, thoughtful and helpful. My oil change took about an hour. Mark called to let me know it was ready. That's an all time record of dealing with Toyota for waiting time. When I paid, again the employees were friendly and helpful. Having just arrived from Illinois, I was very impressed with how different it was to use the Fort Myers AutoNation Toyota. Thank you. More

Mr. Cook was friendly and helpful. Very pleased with the service he and his team provided. service he and his team provided. More

Megan was the absolute BEST! she was so personable and funny. She made my hour wait at Toyota so smooth. She was informative of my service about the benefits and how to treat my she was so personable and funny. She made my hour wait at Toyota so smooth. She was informative of my service about the benefits and how to treat my car. I hope when I come back for my routine check up, I get to work with her again! More

Been going to this location for 30 years and have always had a good experience. And my Service Advisor Dan is great to deal with! I can't remember the Service Managers name, but he always welcomes and treat had a good experience. And my Service Advisor Dan is great to deal with! I can't remember the Service Managers name, but he always welcomes and treats me like a friend! More

Bringing my car in for routine maintenance was a delight. I was contacted ahead of time to confirm my appointment. When I got to the dealership I was greeted by one of the service technicians, who checked me I was contacted ahead of time to confirm my appointment. When I got to the dealership I was greeted by one of the service technicians, who checked me in. The lounge area was spacious. I had barely finished my cup of coffee when I was told my car was ready to go. More

Shelley is fantastic! Unfortunately she seems to be the only customer service representative working most of the time. Unfortunately she seems to be the only customer service representative working most of the time. More

I’m happy with service at Toyota in fortmyer they very nice that’s why we been with Toyota along times thank you 😘😘😘😘😘 nice that’s why we been with Toyota along times thank you 😘😘😘😘😘 More

RAV4 I’m for a battery recall. I waited 4 hours before I was called that my car was ready. I have no idea how long my car sat in the lot but it was so hot I could hardly touch the I waited 4 hours before I was called that my car was ready. I have no idea how long my car sat in the lot but it was so hot I could hardly touch the steering wheel. Yes, the women who brought the car around to me said, I turned the air on for you. Had it on high but the car was so hot. I’m so disappointed in the customer service as in the past it has been great. More

The service department Greg was professional and helpful. Also he was honest about questions I had! Also he was honest about questions I had! More