AutoNation Toyota Fort Myers - Service Center

Over 3hrs for oil change and tire rotation, Need to do better. Tech rep good at her job. better. Tech rep good at her job. More

My customer care specialist was excellent and very professional. He kept me in the loop all day. professional. He kept me in the loop all day. More

Samantha was very helpful and very very nice and she helped me all the way to the end and Scott was supe nice and help me with all my closings helped me all the way to the end and Scott was supe nice and help me with all my closings More

This is a great dealership in this Southwest Florida area, I’m grateful for everything they have done for me and my wife for the last 8 years, thanks Autonation… area, I’m grateful for everything they have done for me and my wife for the last 8 years, thanks Autonation… More

It was a good a good business with a good dealership and an easy deal and trade. an easy deal and trade. More

I was greeted by the Service Technician who was an attentive gentleman who quickly gathered the necessary information, put my car in the system and gave me a quick turnaround on my oil change. Very p attentive gentleman who quickly gathered the necessary information, put my car in the system and gave me a quick turnaround on my oil change. Very professional service, as always. More

I scheduled an appointment for an oil change a week before my 9:05 am appointment for May 5, 2022. I was told by a Customer Care Specialist that the service would take 2 1/2 hrs ( which seemed a littl before my 9:05 am appointment for May 5, 2022. I was told by a Customer Care Specialist that the service would take 2 1/2 hrs ( which seemed a little long ) and I told him I would wait for the service to be completed. After 3 hours, I had not heard from Michael, the Customer Care Specialist, so I went to his office/ cubicle to find out the status of my service. He was not there and I was told he had left for the day. I then spoke with another Customer Care Specialist, Greg, who was very sympathetic and checked for me. I was then told the car service had not yet been started and there were still 2 vehicles in line before me. At this point I could not wait any longer - having already wasted my entire morning. When I got home, I contacted the service manager, Tom, and explained what had transpired. He did offer to arrange for me to be ahead in line on another day but I was scheduled to leave the area in just a few days so there was not enough time.This was the worst experience I have had at any dealership or other automotive service center during my many decades of driving- and I never even made it to the oil change! I have never experienced such scheduling inefficiency anywhere- they certainly appear to have no regard for the value of a customer's time. More

Didn’t have record of appointment wen I drove up. Used to wash car and don’t anymore. Didn’t cancel original appointment after a spoke to rep on phone Used to wash car and don’t anymore. Didn’t cancel original appointment after a spoke to rep on phone More

Excelente servicio y muy complacido con el trato . Personal muy capacitado y eficaz. Gracias por todo Personal muy capacitado y eficaz. Gracias por todo More

Shelley is quick to get you in and out. It’s a busy place so you know you’re dealing with great service. It’s a busy place so you know you’re dealing with great service. More