AutoNation Toyota Fort Myers - Service Center

I was greeted within minutes of my arrival and given an estimate of how long it would take for the service. I waited in the customer lounge which was clean and had options to purchase drinks or snacks. My estimate of how long it would take for the service. I waited in the customer lounge which was clean and had options to purchase drinks or snacks. My car was ready within the time estimate. My service rep was very pleasant and professional. More

Excellent costumer service at the Fortmyers Toyota, Lasaro was very helpful and great aptitude, always smiling Lasaro was very helpful and great aptitude, always smiling More

My work was completed satisfactorily and the service advisor who I worked with, Nick, was very polite and knowledgeable. My only complaint was the long wait for the work to be completed. I understand, h advisor who I worked with, Nick, was very polite and knowledgeable. My only complaint was the long wait for the work to be completed. I understand, however, the problem Toyota, as well as so many other companies, are having these days with getting and retaining help. More

Very bad service . I wait 2 hours and they don’t know wher is my car and needs to be served. The lady told me It will done by one hour but they took 4 hours. I lost my I wait 2 hours and they don’t know wher is my car and needs to be served. The lady told me It will done by one hour but they took 4 hours. I lost my work 2 hours they should compensate my loss. More

The service personnel is friendly, fast and efficient. They take great care of their customers. They take great care of their customers. More

service advisor was helpful and made visit painless. waiting area was cclean and comfortable thanks waiting area was cclean and comfortable thanks More

Caring and courteous, finished my car in a reasonable timeframe considering I didn’t have an appointment and they were slammed timeframe considering I didn’t have an appointment and they were slammed More

Service rep was helpful. Was able to purchase car and complete paperwork within a 2hour timeframe! Was able to purchase car and complete paperwork within a 2hour timeframe! More

This may be confusing since I had the car in for a recall. Your dealership sold me this car. I have always been a Toyota person over the years and have owned several. Sorry to say, but my Venza has recall. Your dealership sold me this car. I have always been a Toyota person over the years and have owned several. Sorry to say, but my Venza has turned me sour because of an irritating "clicking" noise coming from the steering wheel or column going over every little ripple in the road. I asked Mario what it might be and he said it could be anything in the steering column and it would have to be scheduled to analyze the situation. I mentioned that I had heard it could cost over $3000,00 to fix. He confirmed and said there would be a service charge probably over $100.00 to check it out. I went to the parts dept. and checked on the steering shaft and column & learned the parts alone are over $2000.00 if they are available. This is a common problem and I am amazed that Toyota hasn't had a recall on this. I guarantee that when people ask how I like my Venza, they don't get a very favorable response. I never thought l would bad mouth a Toyota - I have a 1987 4Runner yet and certainly have had to replace parts and I expect that, but not something like this. I am retired, a single wage earner, and live on a pension, soc. security and savings. I just feel "bamboozled', ripped off, and cheated by a company that is supposed to be #1. It won't be for long, treating customers like idiots. I talked to one guy the other day who said he priced 4 Venzas that just came into the used car lot for over $43000.00. He went to the new car dealer and they had one for $38,000- similar milage. Word gets out. I doubt that this note will go much past your dealership, but it should go to corporate. I don't mind fixing tires, brakes, starters, etc. but sweeping an inherent problem under the rug won't help. Unfortunately, I can't remember if the "clicking" noise was in the car (milage now 69,000) when I bought it a year ago, but what really bothers me is that what I am reading on the internet it has been a common problem since 2005. Shame on Toyota. Guess I have to learn the hard way. I doubt it, but if there is any kind of help from Toyota, let me know. More

Bought a fabulous Used Ford Mustang. Bought it online. purchase went smoothly. They had serviced the car and it was ready to go. Bought it online. purchase went smoothly. They had serviced the car and it was ready to go. More