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AutoNation Toyota Fort Myers - Service Center
Fort Myers, FL
2,047 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,047 Reviews of AutoNation Toyota Fort Myers - Service Center
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September 03, 2021
4 hours to tell me I did not need brakes, nor did a need an oil change. I asked them to check my tires since the tire pressure light was on. One day later the light was on so I went to have it checked(close an oil change. I asked them to check my tires since the tire pressure light was on. One day later the light was on so I went to have it checked(closer to home and w/o a wait time) and was told by two different places my front tires were bald. I specifically asked them to check my tires. My car mechanical skills are zero, and I rely on being informed when my car is not safe to drive. This did not happen. More
by carolb1947
Employees Worked With
Greg Fleming
September 03, 2021
I had the most awful experience with Shelley Krogman who tried to charge me for a service when I took my car in yesterday. I explained to her that I had free service remaining, she lied and said no because tried to charge me for a service when I took my car in yesterday. I explained to her that I had free service remaining, she lied and said no because I had paid for the last service I received. I told her I did not. She became upset when I told her I wasn't paying, she went off and left me for 24 minutes. On her return she told me all the staff who were there when I serviced my vehicle last was no longer there (I had to wonder, did they take the records with them? what did that have to do with me, it's the same vin number and should be in the system).SA very silly woman and combative with poor communication skills. She then chided me and told me 'you bought the vehicle up North and this is the South, this is Florida, like somehow, I was not aware of where I purchased the vehicle ( I had to ask her if my car had free services remaining?) She was very argumentative. I could see that this was escalating so, I asked to speak to a manager, she told me the manager was at lunch and I had about 45 minutes to wait and then she turned her back and walked off. It seems a big company such as Toyota only had one manager, I had to ask someone else to get me a manager, then once I did that all of a sudden she said I am going to call a manager. She became a 'Karen' saying I was pointing my fingers in her face and use derogatory statements. In one exchange after I told her I did not want to hear from her she said to me 'why don't you go and sit down and play in your phone'. She was very combative, poorly trained in customer service and had no knowledge of deescalating a situation. I gave them a three star ONLY because the manager (don't remember his name), who responded was super calm and efficient as well as Gillian (really courteous and pleasant). I also had a call back from Shelley Krogman's manager Tom who listened to my concern about this woman. I also decided to not post a review on google or Facebook because the other staff behavior was so much different to this woman. She just upset my day. More
by elsa_thom
Employees Worked With
Gillian Tom and one other manager
September 03, 2021
The service bay was in time and our vehicle was ready ahead of schedule. Mario was very patient on the phone and definitely accommodating when we called to schedule our service appointment. ahead of schedule. Mario was very patient on the phone and definitely accommodating when we called to schedule our service appointment. More
by J & J Seibert
Employees Worked With
Mario Paz
September 03, 2021
The service and professionalism of Toyota was of high standard. I will always take my vehicle there. All questions I asked were answered with knowledge. Thank you for your service. standard. I will always take my vehicle there. All questions I asked were answered with knowledge. Thank you for your service. More
by lraysanc
Employees Worked With
Mario Paz
September 03, 2021
I brought the car in for service at about 9:45 and talk to some one at about 10:10- He told me the service oil change and inspection would be about an hour. I was done by 11:15 which was close. Service to some one at about 10:10- He told me the service oil change and inspection would be about an hour. I was done by 11:15 which was close. Service was good but slow in the beginning. More
by lyons
Employees Worked With
Mario Paz
September 02, 2021
I went to Toyota to fix the cable on my van door , I waited 2 hours and they said they did not have the part , and they would call me back , but until today nothing waited 2 hours and they said they did not have the part , and they would call me back , but until today nothing More
by Jleit1979
Employees Worked With
I don’t
September 02, 2021
find the Service Dept. courteous and friendly. They always explain what needs doing and the cost. I was a little surprised this time to realize that my car had not been washed which has always happened always explain what needs doing and the cost. I was a little surprised this time to realize that my car had not been washed which has always happened before. More
by ginnytis
Employees Worked With
Excellent
September 02, 2021
Service was appropriate…the rep did not attempt to sell me on unnecessarily ‘repairs’. My only complaint is the following: who ever worked on or moved my car changed several settings…changed mph to kph, r me on unnecessarily ‘repairs’. My only complaint is the following: who ever worked on or moved my car changed several settings…changed mph to kph, radio station and temperature setting. Left a message for rep to call me re: resetting kph back to mph. Still no call back! More
by dew1007
Employees Worked With
Mario Paz
September 02, 2021
Always have pleasant experience. The staff are always friendly and helpful. And very knowledgeable and they are able to answer any questions you may have. friendly and helpful. And very knowledgeable and they are able to answer any questions you may have. More
by brigidtroy
Employees Worked With
Michelle, Mario Paz
September 02, 2021
Very efficient and accommodating Service Center. Big kudos to Gregory Fleming, Service Advisor, who helped us (seniors) arrange RECALL and MAINTENANCE on same day so we did not have to return on anothe kudos to Gregory Fleming, Service Advisor, who helped us (seniors) arrange RECALL and MAINTENANCE on same day so we did not have to return on another day. Gregory also arranged for us to get rental car so we could go home and wait there for work to be completed rather than have us wait at center for several hours, which would have been very difficult for us. Thank you Gregory and Toyota Auto Nation. You are THE BEST!! More
by Ralromar
Employees Worked With
Gregory Fleming
