AutoNation Toyota Fort Myers - Service Center
Fort Myers, FL
2,061 Reviews of AutoNation Toyota Fort Myers - Service Center
I had a 10:00 appointment for a 2 hour recall. I left there at 2:40 PM. I After buying some 20 cars since 1995 this is the worst service I have ever received. I never received an explanation as to why I there at 2:40 PM. I After buying some 20 cars since 1995 this is the worst service I have ever received. I never received an explanation as to why I was there for almost 5 hours for this recall. More
Appointment made a head of time. Requested to be notified of the cost and time involved for the replacement of brake pads prior to appointment. NOTHING HEARD FROM THE DEALER. Brizey told me she ma notified of the cost and time involved for the replacement of brake pads prior to appointment. NOTHING HEARD FROM THE DEALER. Brizey told me she made a note in the file. More
Every time I go for a maintenance check up I’m waiting in the lobby for 4 hours (no exaggeration) with scheduled appointments. The staff was not welcoming as if they did not want to work on my car, they trie the lobby for 4 hours (no exaggeration) with scheduled appointments. The staff was not welcoming as if they did not want to work on my car, they tried to pass me off to other team members, and they we simply unprofessional. The service department does not care about its customers, I advise going elsewhere. Then I was given a number to call to speak with the general manager. It was to the main customer service line. The rep transferred me to the general managers voicemail, I left a message, and never heard back from him again. Very. Poor treatment with this service department More