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AutoNation Toyota Fort Myers - Service Center
Fort Myers, FL
2,046 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,046 Reviews of AutoNation Toyota Fort Myers - Service Center
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November 29, 2020
I purchased my car on 7/31/2020. New Toyota Corolla LE 2021. 3 weeks later the car would not start. I got the car towed to the dealership. I was told it was the battery everything should be just fine. Two 2021. 3 weeks later the car would not start. I got the car towed to the dealership. I was told it was the battery everything should be just fine. Two months later, the car gave the same problem on 11/21/2020. My advisor was Orlando Quinones. He gave my husband his business card for status of the vehicle, The car was at the dealership for a week. Orlando went above and behind to find out what was the problem with the car. He gave us a rental car for the meantime. I got my car today. He came on his day off to give us the car. My service with him was extremely professional and great manners with great customer service. No other staff would of done so. 5 stars service. Kethnide Olibrice. 11/29/2020 More
by kethnide.merilus
Employees Worked With
Orlando Quinones (Service Dept)
July 02, 2020
Bait & pull scheme on used car listed online.Refused to Bait & pull scheme on used car listed online. Refused to sell the car to me Zero customer service. Do not go to any Autonation dealerships Bait & pull scheme on used car listed online. Refused to sell the car to me Zero customer service. Do not go to any Autonation dealerships More
by Pat Fowler
Employees Worked With
Used car dept
June 16, 2020
Extremely poor service dept top to bottom. Please choose elsewhere for your safety! After mandatory 10000 mile servicing, I found 3 lugs nuts fell off my front right wheel because the service tech did not d elsewhere for your safety! After mandatory 10000 mile servicing, I found 3 lugs nuts fell off my front right wheel because the service tech did not do his job. Thank God the tire didn’t fall off on the highway! No quality assurance in the dept. Extremely poor follow up after complaint by the AutoNation service manager and customer relations manager. They just seem not to care! And I’m sorry does not cut it! I will no longer use their services and warn others about the lack of professionalism and expertise. More
by Chadcrooks24
Employees Worked With
Tom service manager
January 02, 2020
Won't cover flawed brake replacement At the 5-year 125K+ mile mark, I needed new front brakes. I took the car to AutoNation since prior oil change service was good...even though I live in At the 5-year 125K+ mile mark, I needed new front brakes. I took the car to AutoNation since prior oil change service was good...even though I live in Virginia. Mistake. After about 10K miles on the brakes, they started to intermittently shudder when braking at high speeds. I planned to take them to AutoNation to check when I came to Florida end of December. On the way to Florida last week, brakes were much worse. Their diagnosis: the rotors are out of round due to "excessive braking", and out of warranty because warranty is only 12K miles. Cost to repair: $179. I am the primary driver on the car, 95% of the miles are mine. Suddenly I changed my braking habits, or my driving habits? Original brakes, me as driver: 125K+ miles New brakes, me as driver: not even 15K miles! I own a Toyota and take it to the dealer to get quality Toyota parts and service. How can brakes be worn in ANY circumstance after only 15K miles? Needless to say I will not go back, and will tell others about this dealer. More
by Mary S., Virginia
Employees Worked With
Tyler
December 23, 2019
Exceptional Service! Working with Randy Towne made my buying experience fantastic! His attention to detail, product knowledge, and kind personality made my shopping experi Working with Randy Towne made my buying experience fantastic! His attention to detail, product knowledge, and kind personality made my shopping experience with AutoNation Toyota exceptional. I would recommend Randy to anybody I knew that was in the market for a new vehicle. More
by Christian Hoza
Employees Worked With
Randy Towne
December 20, 2019
Unsatisfactory response to service request on new Tacoma Noticed a vibration during braking with my brand new (104 miles) Tacoma. Called service department with my concerns and was advised to bring the vehic Noticed a vibration during braking with my brand new (104 miles) Tacoma. Called service department with my concerns and was advised to bring the vehicle in for evaluation. Upon arrival, waited half an hour before meeting with a service writer to describe the problem. Ended up with self-proclaimed "manager Tom" to learn they needed to keep the truck for half a day for evaluation by a certified tech. Okay, but then "Tom" refused to provide a loaner vehicle and rather snidely offered a rental at $35 (he did offer a shuttle, but after all, this is a brand new just off the lot truck). Very unsatisfactory..... ended up driving away in disgust. Potential brake problems are a huge liability issue for Toyota and AutoNation of Ft. Myers. More
by Disgruntled customer
Employees Worked With
Service Manager "Tom"
November 27, 2019
False, deceptive and dishonest advertising. .truck advertised as cpo . Even sales manager Jeff handed me the car fax that showed this . Said no warranty. Done advertised as cpo . Even sales manager Jeff handed me the car fax that showed this . Said no warranty. Done More
by Done
Employees Worked With
Sales manager jeff
November 24, 2019
If you like to wait two hours for an oil change then go here Ridiculous, and this is a consistent problem. The service guy was RUDE. Further when I turned the SUV in after lease they sent me a bill for $650. f Ridiculous, and this is a consistent problem. The service guy was RUDE. Further when I turned the SUV in after lease they sent me a bill for $650. for "excessive wear." That's crazy. The vehicle was turned in 1 month early with only 28,000 miles. The vehicle was in PERFECT shape, and had easily passed the inspection More
by timbrownfl
Employees Worked With
No idea
October 05, 2019
They wrecked my truck while doing recall repair. They had there body shop estimate my truck, the estimate was over $1200.00 for the repair. I told them autobody is what I do and I will fix it myself just giv there body shop estimate my truck, the estimate was over $1200.00 for the repair. I told them autobody is what I do and I will fix it myself just give me the money for the repairs. They said if I am going to repair it they would give me $200.00 or let there body shop fix it. BEWARE OF THIS PLACE!!!!!!! More
by Unhappy customer
Employees Worked With
Liz
