AutoNation Toyota Fort Myers - Service Center

Unsatisfactory response to service request on new Tacoma Noticed a vibration during braking with my brand new (104 miles) Tacoma. Called service department with my concerns and was advised to bring the vehic Noticed a vibration during braking with my brand new (104 miles) Tacoma. Called service department with my concerns and was advised to bring the vehicle in for evaluation. Upon arrival, waited half an hour before meeting with a service writer to describe the problem. Ended up with self-proclaimed "manager Tom" to learn they needed to keep the truck for half a day for evaluation by a certified tech. Okay, but then "Tom" refused to provide a loaner vehicle and rather snidely offered a rental at $35 (he did offer a shuttle, but after all, this is a brand new just off the lot truck). Very unsatisfactory..... ended up driving away in disgust. Potential brake problems are a huge liability issue for Toyota and AutoNation of Ft. Myers. More

False, deceptive and dishonest advertising. .truck advertised as cpo . Even sales manager Jeff handed me the car fax that showed this . Said no warranty. Done advertised as cpo . Even sales manager Jeff handed me the car fax that showed this . Said no warranty. Done More

If you like to wait two hours for an oil change then go here Ridiculous, and this is a consistent problem. The service guy was RUDE. Further when I turned the SUV in after lease they sent me a bill for $650. f Ridiculous, and this is a consistent problem. The service guy was RUDE. Further when I turned the SUV in after lease they sent me a bill for $650. for "excessive wear." That's crazy. The vehicle was turned in 1 month early with only 28,000 miles. The vehicle was in PERFECT shape, and had easily passed the inspection More

They wrecked my truck while doing recall repair. They had there body shop estimate my truck, the estimate was over $1200.00 for the repair. I told them autobody is what I do and I will fix it myself just giv there body shop estimate my truck, the estimate was over $1200.00 for the repair. I told them autobody is what I do and I will fix it myself just give me the money for the repairs. They said if I am going to repair it they would give me $200.00 or let there body shop fix it. BEWARE OF THIS PLACE!!!!!!! More

The sales woman Kim is awesome!! Kim was kind and acted as fast as possible to get us the truck we wanted. She treated us with respect and made sure we were taken care of properly! Kim was kind and acted as fast as possible to get us the truck we wanted. She treated us with respect and made sure we were taken care of properly! More

Worst experience ever I strongly recommend to stay away from this dealer. I have never felt so disrespected in all my life. The saleswoman was not knowledgeable even about I strongly recommend to stay away from this dealer. I have never felt so disrespected in all my life. The saleswoman was not knowledgeable even about the technology in the vehicles on the lot. Financial department were an absolute joke. I was led to believe my deal was completed and in fact they attempted to rework deal to charge me an additional amount. I was sent home with new vehicle and they took my trade in, did not pay off vehicle for 3.5 weeks, then called saying I must bring the vehicle in ASAP or they will come to my house and take it, treating me like a thief. When I came down to the dealership they didn’t seem to understand my frustrations. I even received an email from the GM and didn’t see an apology or even a response after explaining the situation. I was lucky enough to be able to back out of the deal, but plan to educate others so they don’t receive similar treatment. More

Beware-Tundra/AutoNation Bought a 2018 $50K+ Tundra. Nothing but problems. We are on our 5th maintenance/update recall in one year. Each one is a min. 2.5 to 3 hour appoint Bought a 2018 $50K+ Tundra. Nothing but problems. We are on our 5th maintenance/update recall in one year. Each one is a min. 2.5 to 3 hour appointment. When problems occur technology doesn’t work properly leaving you without certain saftey feature. So you basically have to get the work done. I’m done with the product. So so very disappointed. Never again. No time for this! Looking to get rid of truck ASAP. Last appointment (today) was just over 3 hours. Don’t say I didn’t warn you. More

Exceptional Service Every Time Tina Becker in Service is Phenomenal! I have a 2007 Toyota Prius and a 2013 Highlander and AutoNation Toyota is the only place I service my vehicles s Tina Becker in Service is Phenomenal! I have a 2007 Toyota Prius and a 2013 Highlander and AutoNation Toyota is the only place I service my vehicles since I moved here in 2008. I actually purchased my Highlander at this dealership because of the fantastic service experiences I had on my Prius. Service has always been Exceptional here and Tina Becker has always been my service adviser on the Prius, and now the Highlander. She is not only exceptional in her customer service and knowledge of her vehicles, but is such a professional! I cannot say enough good things about her and the entire dealership! What I can say is that when I replace this Highlander within the next year, AutoNation Toyota will be my first stop and Tina Becker will be my ONLY service adviser. Wow, what a FANTASTIC EXPERIENCE! More

Keep on trucking I purchased a brand new 2019 4Runner TRD 14 days ago. It has been in the shop 10 of those days, and still is. They have replaced the front axle, swap I purchased a brand new 2019 4Runner TRD 14 days ago. It has been in the shop 10 of those days, and still is. They have replaced the front axle, swapped out struts, taken lift kit on / off, and numerous other items. I am so upset that my brand new vehicle is being disassembled by AutoNation Ft. Myers. I bought a car that was built in Japan for a reason. I have been unsuccessful to have anyone in management return my calls or email. They deserve ZERO stars, but, that wasn't an option. They are absolutely HORRIBLE at customer service. I want my new car in new car condition, or give me a different vehicle. WORST EXPERIENCE EVER!!!!!!!~ More

Tabata airbag recall After our Corolla was recalled and told not to drive the vehicle, the Ft Myers Auto Nation offered us a loaner car until our's was repaired but would After our Corolla was recalled and told not to drive the vehicle, the Ft Myers Auto Nation offered us a loaner car until our's was repaired but would have to leave our car parked on the roof in the open. Our Corolla had always been garaged. The Ft Myers dealer refused the National Toyota offer that the customer would park their vehicle in their garage and agree not to drive it and receive the loaner with a signer release. The Punta Gorda dealer had absolutely no problem with the National Toyota plan, we signed a release, parked our car in our garage with no problem. Drove a loaner for 4 months. The Ft Myers Toyota dealership was very unsympathetic with our concerns. The Punta Gorda dealership was extremely nice and accommodating. My next Toyota will come from Punta Gorda dealer even though I live in Cape Coral More