AutoNation Toyota Fort Myers - Service Center

Scheduled specifically to have the splash guard on the bottom re-attached or replaced, it was temporarily being held up by zip ties. Also requested maintenance (Oil, etc) while in for repair. When pickin bottom re-attached or replaced, it was temporarily being held up by zip ties. Also requested maintenance (Oil, etc) while in for repair. When picking the car up, I reviewed the invoice and did not see anything mentioned regarding repairing the splash guard, so I asked the staff member checking me out if the splash guard was either reattached or replaced. She was not my service advisor, Michelle who already left for the day. She called Michelle and was told they bolted it back up but probably forgot to write it. Not even a block down the road, it became obvious that they did not since it was dragging on the road. I had to get home, my husband looked and they cut a few of the ties, but did nothing as I was told. I was very upset since it was difficult with work and other commitments to drive the distance I had to go to have this work done. This is not the first time having been told something was done when it was not. I am very disappointed and I will no longer be bringing my car to the dealership for service. More

First class service with technichian Orlando Quinones- also have my service for 2 Toyotas purchased there done by Orlando. Also, great salesman with Scott Hickman - very thorough, helpful, & dependable! also have my service for 2 Toyotas purchased there done by Orlando. Also, great salesman with Scott Hickman - very thorough, helpful, & dependable! More

Auto service in and out in a jiffy, clarify issues so one can understand (especially senior car owners). AUTONATION Toyota Fort Myers is the place to go. can understand (especially senior car owners). AUTONATION Toyota Fort Myers is the place to go. More

Went in for my 15,000 mile service. In addition to the “free” service items the service advisor stated the car was due for tire alignment and throttle body cleaning; both at additional In addition to the “free” service items the service advisor stated the car was due for tire alignment and throttle body cleaning; both at additional $. I passed on tire alignment as I can get lifetime alignment at Firestone. I sad ok to the throttle body clean. With all the system checks, tire rotation and tootle body clean, the car was ready in 62 minutes…. I felt something was off. I looked up the added services when I got home and could find no other dealer or mechanic listing them at 15,000 miles. What I found is that Throttle body cleaning is typically an on demand activity and not usually needed till 50,000 to 75,000 miles. The actual cleaning I learned is to remove the intake hose squirt solvent on a rag and wipe out the throttle body. I paid $140 for this service. Included in this was a $15.99 charge for the squirt of solvent. I left a similar review on Carfax. The GM saw it and asked that I call to discuss. I spoke to him and am waiting for him to get back to me. Overall I feel I was sold an unnecessary service. Update. I tried to remove a wheel today. The lug nuts were over torqued. I had to use a breaker bar to get them off. Had I been on the road, I would have been unable to change a tire with the tools in the car. I suggest they hand tighten the lug nuts rather than using an impact wrench. More

Great service. They go by your appointment scheduled time. Service representative was knowledgeable helpful. Thank you Charlie. They go by your appointment scheduled time. Service representative was knowledgeable helpful. Thank you Charlie. More

Muy buen servio y muy buena calidad del vehículo un verdadero placer en haber hecho mi compra verdadero placer en haber hecho mi compra More

Donovan was prompt courteous customer service oriented took care of any issues or questions I would recommend him any day took care of any issues or questions I would recommend him any day More

No estoy segura si realizaron la rotación de las gomas. Tengo que regresar a revisar Tengo que regresar a revisar More

The service person was very helpful explaining all the options that were available for my vehicle. options that were available for my vehicle. More

Donovan, my Service Advisor, was great listening to all my concerns and getting my vehicle serviced. I’ll be back😎 my concerns and getting my vehicle serviced. I’ll be back😎 More