AutoNation Toyota Fort Myers - Service Center

First, let me say I have always owned a Toyota and always will. My first complaint is that when I bought my Toyota Prius from this dealership, I was told it had never been in an accident. A year later a body will. My first complaint is that when I bought my Toyota Prius from this dealership, I was told it had never been in an accident. A year later a body mechanic showed me the evidence that the entire drivers side of my car had been repaired. My second complaint happened July 3rd when I drove into the parts/repair serve because my review mirror had fallen off my windshield due to extreme warm temperatures. After an 1 1/2 wait, I was told it would take 1 1/2 to fix and quoted $305!!! ($125/hr labor charges plus parts.). I was not happy with this but I felt I had to get it done so I said ok. 1/2 hour later I was informed they could not do it that day because they could not cool the car below 75 degrees (needed for glue to hold). So after 4 hours, I left. July 5th I went to an Auto supply store and paid $8 for a special glue spacifically for adhearding review mirrors to cars. I followed the instructions and in 5 minutes it was fixed (I had to wait one hour to put the mirror on it. No labor needed!! ). Thank goodness I had enough sense to leave your dealership!!! I will never have Toyota fix my vehicle!!! Such scam artists you are!!!!! More

AutoNation Toyota Fort Myers is the best dealer and everything perfect good standard I like it everything perfect good standard I like it More

Horrible experience. The service clerk I believe named John. First desk facing where cars line up for service. Poor customer service. First words out of his mouth t The service clerk I believe named John. First desk facing where cars line up for service. Poor customer service. First words out of his mouth to a client are - this is NOT covered under warranty without checking! One example of one of the reasons why I visited the dealership, was, for the second sunroof where there was a piece that closes it and it came off and only needed to be screw back. This service clerk decide ls to tell me that I had to come back for a diagnosis and that the cost would be 2 hours of labor for a minimum of $400. When he was not making any sense, the manager tried his best to assess the problem and was clear, courteous and made sense to me. He couldn’t contact the mechanic across the street to diagnose the car after I was waiting for more than 3 hours I left! More

Excelente trato y servicio, la calidad del mantenimiento es muy buena, el tiempo es razonable es muy buena, el tiempo es razonable More

Inside was very clean and cold. The vending machine were full of cold drinks !! Everyone was super nice. The vending machine were full of cold drinks !! Everyone was super nice. More

Shout out to Anthony Jane in the service department for exceeding my expectations and providing outstanding customer service. I’m a new customer and my purchase experience was less than desirable. Anthony exceeding my expectations and providing outstanding customer service. I’m a new customer and my purchase experience was less than desirable. Anthony Jane has saved the day & been above par on both occasions that I’ve had my car in for service. Very grateful for his upfront honesty, prompt attention to service and addressing all of my concerns / auto needs. A+ service from you, sir. Thank you for restoring my faith in AutoNation. You are a difference maker! More

I always have great service at Toyota. Been doing business with them for 8 years and will continue. Been doing business with them for 8 years and will continue. More

Service manager was very pleasant and worked hard to get accommodate us. Diagnostics showed that our water pump needed replacing, as the check engine light came on, then temperature light and coolant light. accommodate us. Diagnostics showed that our water pump needed replacing, as the check engine light came on, then temperature light and coolant light. Unfortunately, the cost was pretty high. Cost was $233 for the diagnostics, then $1140 to do the work. More

Very efficient service technician plus thorough and quick service . Anthony Jane has great customer service. service . Anthony Jane has great customer service. More

Overall, I am completely satisfied with the experience Barbara Marin and her team provided! Excellent on every level. With sincerity and professionalism, this amazing group delivered the epitome of custom Barbara Marin and her team provided! Excellent on every level. With sincerity and professionalism, this amazing group delivered the epitome of customer care. I will highly recommend Auto Nation to everyone in my presence. From Barbara to Angelina (Franki as well) who assisted in the process, I feel so valued as a customer. I am so looking forward to my next visit and have total confidence that I will maintain a smile throughout. Thank you all for your commitment to excellence. 😊💯🙌🏻🎉⭐️ More