AutoNation Toyota Fort Myers - Service Center

Horrible experience. The service clerk I believe named John. First desk facing where cars line up for service. Poor customer service. First words out of his mouth t The service clerk I believe named John. First desk facing where cars line up for service. Poor customer service. First words out of his mouth to a client are - this is NOT covered under warranty without checking! One example of one of the reasons why I visited the dealership, was, for the second sunroof where there was a piece that closes it and it came off and only needed to be screw back. This service clerk decide ls to tell me that I had to come back for a diagnosis and that the cost would be 2 hours of labor for a minimum of $400. When he was not making any sense, the manager tried his best to assess the problem and was clear, courteous and made sense to me. He couldn’t contact the mechanic across the street to diagnose the car after I was waiting for more than 3 hours I left! More

Excelente trato y servicio, la calidad del mantenimiento es muy buena, el tiempo es razonable es muy buena, el tiempo es razonable More

Inside was very clean and cold. The vending machine were full of cold drinks !! Everyone was super nice. The vending machine were full of cold drinks !! Everyone was super nice. More

Shout out to Anthony Jane in the service department for exceeding my expectations and providing outstanding customer service. I’m a new customer and my purchase experience was less than desirable. Anthony exceeding my expectations and providing outstanding customer service. I’m a new customer and my purchase experience was less than desirable. Anthony Jane has saved the day & been above par on both occasions that I’ve had my car in for service. Very grateful for his upfront honesty, prompt attention to service and addressing all of my concerns / auto needs. A+ service from you, sir. Thank you for restoring my faith in AutoNation. You are a difference maker! More

Service manager was very pleasant and worked hard to get accommodate us. Diagnostics showed that our water pump needed replacing, as the check engine light came on, then temperature light and coolant light. accommodate us. Diagnostics showed that our water pump needed replacing, as the check engine light came on, then temperature light and coolant light. Unfortunately, the cost was pretty high. Cost was $233 for the diagnostics, then $1140 to do the work. More

I always have great service at Toyota. Been doing business with them for 8 years and will continue. Been doing business with them for 8 years and will continue. More

Very efficient service technician plus thorough and quick service . Anthony Jane has great customer service. service . Anthony Jane has great customer service. More

Overall, I am completely satisfied with the experience Barbara Marin and her team provided! Excellent on every level. With sincerity and professionalism, this amazing group delivered the epitome of custom Barbara Marin and her team provided! Excellent on every level. With sincerity and professionalism, this amazing group delivered the epitome of customer care. I will highly recommend Auto Nation to everyone in my presence. From Barbara to Angelina (Franki as well) who assisted in the process, I feel so valued as a customer. I am so looking forward to my next visit and have total confidence that I will maintain a smile throughout. Thank you all for your commitment to excellence. 😊💯🙌🏻🎉⭐️ More

Even though I get my car serviced there I couldn’t get an answer on what service was needed. The sticker said I needed an oil change but when I got there they said I didn’t. Wasted day off and trip. answer on what service was needed. The sticker said I needed an oil change but when I got there they said I didn’t. Wasted day off and trip. More

I cannot stress this enough - DO NOT take your vehicle in for SCHEDULED maintenance unless you can leave it a minimum of 24 hours. I was shocked to find everything dumped out of my glovebox when I returned t for SCHEDULED maintenance unless you can leave it a minimum of 24 hours. I was shocked to find everything dumped out of my glovebox when I returned to claim my vehicle. I guess that's what happens when you do not allow them to charge you $65 to change a $5 cabin filter... However, I adore Shelly Krogman and she is the ONLY thing that makes the service department worth dealing with... More